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Kyle5E54
Participant
January 21, 2021
Question

Changed install location but Animate still tries to install on C drive

  • January 21, 2021
  • 1 reply
  • 792 views

As the subject states, I changed my install directory but every time it tries to install it attempts to put the application on my C Drive still. I can seem to locate where the app is installed on my pc as I was attempting to find any files that may have been installed before it failed but can't find anywhere online the install location for default applications.

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 21, 2021

some files will go onto your c drive but, IF you select an allowable* non-c drive, the majority of files (including the exectuable) will be on your non-c drive.

 

*this cannot be in a root of a drive (eg, install on D:) and it cannot be a network or external drive. 

 

p.s.  when you change the drive, it won't uninstall anything on the c drive so if you're "changing" the install location of something already installed, uninstall it first.

K
Kyle5E54Author
Participant
January 23, 2021

The problem is it just states the install as failed and doesn't actually allow me to uninstall which is why I'm looking for the root directory adobe downloads applications to so I can remove any files it already installed

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 25, 2021

internal HDD

 


then:


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app (which has to install on your c drive), https://creative.adobe.com/products/creative-cloud.

change the install location for your cc apps

install your cc apps

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