• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Changer de compte sur un ordinateur anciennement équipé de Creative Cloud ?

New Here ,
Jan 13, 2022 Jan 13, 2022

Copy link to clipboard

Copied

Mon fils avait installé Creative Cloud sur mon PC. La licence est arrivée à échéance. J'ai souhaité renouveller l'abonnement sur le même PC mais cette fois à mon nom. Il est manifestement impossible de passer d'un compte périmé à un nouveau compte sans une intervention que je ne connais pas. Merci de m'indiquer une solution pour sortir de cette galère.

TOPICS
Activation , Creative Cloud , Installation

Views

1.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 13, 2022 Jan 13, 2022

Copy link to clipboard

Copied

As far as I know (I don't work for Adobe) you are not able to transfer a cloud subscription, you must buy your own

 

But... This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2022 Jan 13, 2022

Copy link to clipboard

Copied

Actually, when my son's licences expired I bought a new licence and I can't install it on the same computer.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 14, 2022 Jan 14, 2022

Copy link to clipboard

Copied

Robert, what type of Creative Cloud membership was your son using?  If it was provided by an organization, have you contacted that organization regarding any processes that need to be completed after the membership ended?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 14, 2022 Jan 14, 2022

Copy link to clipboard

Copied

En fait, le prblème provenait du logiciel Creative Cloud qui, par défaut, considère qu'un PC n'est utilisé que par une seule personne.

Lorsque mon fils a quitté la maison, il n'a pas renouvelé sa licence sur mon PC. Or, j'ai pris l'habitude d'utiliser plusieurs logiciels de Creative et, lorsque la suite est arrivée à expiration, j'ai acheté une nouvelle licence sous mon nom et avec propre adresse e-mail.

Or, Creative Cloud conserve en mémoire l'identité de l'ancien utilisateur.

Il a donc été nécessaire de désynchroniser l'identité de l'utilisateur, non seulement lors de l'achat, mais aussi lorsque on recours à Creative Cloud pour ouvrir Photoshop et les autres applications.

Pour cela, il faut faire un clic sur le petit logo bleuté en haut à droite de la fenêtre de Creative Cloud et remplacer le nom du précédent utilisateur par le notre et, conséquement, fournir à nouveau son mot de passe.

La soluton n'est pas documentée par Adobe. Elle a toutefois été fournie par le support, très aimablement.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 14, 2023 Oct 14, 2023

Copy link to clipboard

Copied

Bonjour,

Je rencontre le même problème que vous. Même si votre message date un peu... Pouvez vous me dire exactement comment vous avez procédé ?  Je n'ai pas de bouton bleu en haut à gauche de mon interface.

Bien à vous.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 14, 2023 Oct 14, 2023

Copy link to clipboard

Copied

@Maeva329036384toe 

 

check your subscription, https://account.adobe.com to ensure it's active.

 

then if you show a current subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 15, 2023 Oct 15, 2023

Copy link to clipboard

Copied

Abambo_0-1697420970298.png

 

 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

Copy link to clipboard

Copied

LATEST

Hi @Maeva329036384toe ,

I'm just chiming in to see if you got the resolution you were looking for. Let us know what helped you.

We'll make sure of marking the response correct for any other user seeking help.

Thanks,

Shivangi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines