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Participant
June 19, 2017
Question

Changing invoice details / Adobe contact options

  • June 19, 2017
  • 1 reply
  • 504 views

Is there any other option to contact Adobe, apart from phone and chat?

I've had enough struggle with Adobe customer service. I was asking for help with modifying my company details in invoices three times, and despite all my efforts and customer service ensuring everything is going to be fine - it is still WRONG. It seems like customer service just tells me that something has been changed but NOTHING has been done. It's a shame that I can't ask for a simple change... and to think that I get charged for Creative Cloud each month.

Three months have passed and NOTHING has been done with my problem, that's ridiculous. I just don't believe Adobe consultants, it's like they're talking different language and not listening to me, or deliberately lying. It's so frustrating that I can't get Adobe do a simple change!

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1 reply

Sheena Kaul
Legend
June 19, 2017

Hi Marcin,

I apologize for the trouble.

Is there any case reference number that you can provide me for your interaction with support so that I can help you?

Regards,

Sheena

rysieAuthor
Participant
June 20, 2017

Hello Sheena,

Yes, sure - most recent case number is 0222072707 (May 21st). It's marked as closed, although it's definitely not solved (despite online consultant ensuring it was fixed).

Frankly, I don't know how to explain my problem to chat consultants as I have a feeling they don't understand my needs or ignore them. Last time I even prepared JPG preview how my invoice details should look, I can't imagine expressing it more clearly. Still no luck...

Sheena Kaul
Legend
June 20, 2017

Hi Marcin,

I have escalated the case and you will be receiving the resolution for the same shortly.

Feel free to update this thread in case you do not hear back from the team.

Regards,

Sheena