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Changing user. Will I need to uninstall apps from older user?

Explorer ,
Sep 12, 2022 Sep 12, 2022

Hi. I am switching accounts. Same status, but different email associated. What will happen when I switch? Will I need to manually uninstall apps from older user mail and re install again from new user ? 

 

Thank you

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

No, just sign in with your new account.

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Explorer ,
Sep 13, 2022 Sep 13, 2022

I just signed in. So I still have all the apps in Windows, but creative cloud shows me the apps available to install...

So what is exactly the workflow? As it is now, it looks like I am using apps that will not update by CC due to the system does not recognize them as part of my already installed apps. 

 

 

 

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert ,
Sep 13, 2022 Sep 13, 2022
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try @Peru Bob's suggestions first. 

 

if they fail to help, and the two adobe id's being used on the problematic computer are being used for two different subscription types (eg, one team/enterprise and one individual), remove the licensing info from that computer:

 

MACOS Go to Applications > Utilities > Keychain Access. In the upper-left corner, under Keychains, select login. Remove the following entries. To remove them, right-click and select Delete. Adobe User Profile Info Adobe User OS Info Keychain Access Relaunch the Creative Cloud desktop app.

 

WINDOWS Open Services manager (press the Start key and type Services). In the list of Services, right-click on Credential Manager. Select Restart. Restart Relaunch the Creative Cloud desktop app.

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