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Character Animator 2022 will not install, quits after 2% and leaves a stack trace

New Here ,
Aug 29, 2022 Aug 29, 2022

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I am using an iMac with M1 chip, and attempting to install Adobe Character Animator 2022 on the computer. However, it will not install, instead failing at 2 or 3% and giving an error code (-198) each time. More info reveals a stacktrace:

Exit Code: 198
-------------------------------------- Summary --------------------------------------
 - 1 fatal error(s), 1 error(s), 2 warnings(s) 

FATAL: Error occurred in install product workflow with error code 198 error message Source: /Applications/Adobe Character Animator 2022/Adobe Character Animator 2022.app; Destination: /System/Volumes/Data/.adobeTemp/8F8C283A-3D28-4360-AD3E-0613FE8339F4; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “Adobe Character Animator 2022.app” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Adobe Character Animator 2022/Adobe Character Animator 2022.app, NSUnderlyingError=0x60000220d800 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
ERROR: Failed to backup folder /Applications/Adobe Character Animator 2022/Adobe Character Animator 2022.app with error Source: /Applications/Adobe Character Animator 2022/Adobe Character Animator 2022.app; Destination: /System/Volumes/Data/.adobeTemp/8F8C283A-3D28-4360-AD3E-0613FE8339F4; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “Adobe Character Animator 2022.app” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Adobe Character Animator 2022/Adobe Character Animator 2022.app, NSUnderlyingError=0x60000220d800 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}, aborting installation.
WARN: Error Failed to copy src file '/Applications/Adobe Character Animator 2022/Adobe Character Animator 2022.app' to dst file '/System/Volumes/Data/.adobeTemp/8F8C283A-3D28-4360-AD3E-0613FE8339F4'.
WARN: CopyFile failed: Error Domain=NSCocoaErrorDomain Code=260 "The file “Adobe Character Animator 2022.app” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Adobe Character Animator 2022/Adobe Character Animator 2022.app, NSUnderlyingError=0x60000220d800 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} for Source: /Applications/Adobe Character Animator 2022/Adobe Character Animator 2022.app, Destination: /System/Volumes/Data/.adobeTemp/8F8C283A-3D28-4360-AD3E-0613FE8339F4
-------------------------------------------------------------------------------------

It seems as if the installer is attempting to write to or copy an existing file. The application does not exist and has not been installed on the account, but old versions existed previously on the computer (but have been removed as well as /Library/ content for the application. What is the issue here?

TOPICS
Creative Cloud , Installation

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Adobe Employee ,
Aug 29, 2022 Aug 29, 2022

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Tara, sorry you encountered Error 198 while installing Character Animator 2022 on the iMac.  Is there any other information that we should be aware of?  Is this a new iMac, or are you already able to successfully use other Adobe applications on the computer?  

 

You mentioned the computer is using an M1 processor. Does any of the information in https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html apply to you?  Were any applications or files migrated from a computer running an Intel processor?

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New Here ,
Aug 31, 2022 Aug 31, 2022

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The iMac has been in use for about three months. I've been able to install lots of other programs just fine, from Premiere Pro to Photoshop to Lightroom. The comptuer was setup off of a backup of an Intel iMac.

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Adobe Employee ,
Aug 31, 2022 Aug 31, 2022

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Thanks for the additional information, Tara.  Per John's question, has Rosetta 2 been installed on the computer?  

 

There have been multiple reports that the recent updates to the video applications are failing unless Rosetta 2 is installed on the computer.

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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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1 - is that program certified to run on the M1?

2 - have you tried with the apple rosetta?

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