Charged after cancellation of free week

[jokyh84690933]

I've been charged three times (without me knowing it) after I cancelled a subscription that started with a free week. I've done everything correctly as cancellation guidelines stated, so there should be absolutely no reason for this to happen. Now that I found it out, I've cancelled it again only to get a message that I would pay half of a yearly amount, that message obviously disappeared and was not mentioned in any mail. Customer service do not answer (no surprise there, it's about cancellation), so I came here, probably to get no respond or some vague ones.

If this issue would happen when I forgot to cancel, that would be on me. That is why I demand to get a refund on the last transaction, stop the billing (because I don't trust your systems) and stop the cancellation payment. This was not the introduction to your company I wanted to get.

[Abambo]

This is a user to user forum and users can't help you with account and payment issues. Please Contact Customer Care for help on your issue (call out at the right bottom corner).

[Herrera2019]

Buenas tardes.

Yo le recomendaria ponerse en contacto con atencion al consumidor con la mayor brevedad posible para solucionar el problema.

Y siempre leer los termnos y condiciones,ya que pasado el periodo de prueba de 7 dias automaticamente si no se procede al cancelar el plan que hayas adquirido se realiza el cargo,ya que el sistema reconoce al no haber cancelacion previa que quiere seguir disfrutando del producto.