Charged for a "Free Membership"

New Here ,
Oct 22, 2017 Oct 22, 2017

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I purchased the student special for Adobe Creative Cloud (USD $19.99) last year and was sent an email towards the end my first year, telling me that my subscription will continue but there will be an upcharge - which I completely knew about. I did not cancel my plan or anything (because as a student in a creative field, I know I will need these programs for the rest of my life), but as of right now, Adobe claims that I have a Creative Cloud Free Membership. I checked my banking statements and I am still being charged on the 10th of every month of this "Free Membership".

I have contacted Customer Care and they keep telling me that I never had a membership and I still don't have one; which makes no sense since I have been charged $19.99USD for a year every month and I have never cancel a plan.

Now, I am left with a 7-day trial for these programs, which is useless because I will need these programs beyond the trial days. I don't want to sign up for the subscription again because I might end up being charged double the amount and it'll possibly cause confusion.

Has anyone expired anything similar? I need help and answers.

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Adobe Community Professional ,
Oct 22, 2017 Oct 22, 2017

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Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

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Enthusiast ,
Oct 22, 2017 Oct 22, 2017

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Did you give CS the same ID you signed up for or did you give a different email?

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New Here ,
Oct 22, 2017 Oct 22, 2017

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The issue is currently being resolved with Customer Care.

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Guest
Aug 23, 2021 Aug 23, 2021

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Same here. I have a free membership but I got charged 12.69 euros and I cant even cancel my membership

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Adobe Community Professional ,
Aug 23, 2021 Aug 23, 2021

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Please don't revive such an old thread. However, if you have problems with cancellation or charge you will have to contact support for resolution only they can help in such a case.
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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