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Chat is not working on Chrome or Safari on a 2017 Mac. I need support ASAP to undo a cancellation.

New Here ,
Nov 05, 2018 Nov 05, 2018

The chat window on my mac, when using chrome won't show any of my messages only my name.

On safari I can see my messages, but in both windows, all three of my support cases, surrounding the SAME issue are active, yet there are no replies or responses from adobe staff that I can see. They were posted between 5-6:45 pm GMT.

Is this an issue with my browsers or are responses just extremely slow.

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correct answers 1 Correct answer

Community Expert , Nov 07, 2018 Nov 07, 2018

probably your browsers.

delete your adobe.com cookies and retry.

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Community Expert ,
Nov 07, 2018 Nov 07, 2018
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probably your browsers.

delete your adobe.com cookies and retry.

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