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Anonymous
January 3, 2017
Answered

Chat not available

  • January 3, 2017
  • 2 replies
  • 1138 views

Hi,

I need help, but it looks that the chat is not active. How can I get contact?? Is there a phone number?

Thanks for help.

This topic has been closed for replies.
Correct answer Ned Murphy

Chat is available, but not 24/7 (as advertised).

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

2 replies

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
January 4, 2017

Hi John_zero,

In addition, kindly have look at the link shared :Contact Support FAQ: Unable to reach support through the "Contact US" link

Hope this helps !

Ned Murphy
Ned MurphyCorrect answer
Legend
January 3, 2017

Chat is available, but not 24/7 (as advertised).

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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