Claimed 9 months supscription of Adobe XD but I cannot download

[Arissa N.]

Hello! I hope someone can help me.

I have claimed the 9month subscription of Adobe XD from Coursera. On my plans it says I have it. But when I go to the app page, there is no place to download. If I click on "try" it asks for another subscription, and when I click on Adobe XD subscription, it says I already have one and it doesnt let me download.

Any idea what am I doing wrong?

[kglad]

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

<moved from acct, payment & plan>