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Kevin van der Sloot
Participant
June 15, 2016
Answered

Cloud doesn't work after reinstalling windows on new SSD with HDD as storage

  • June 15, 2016
  • 2 replies
  • 451 views

Hi guys,

I've recently purchased 8gigs of extra RAM and a new 250GB SSD. I've reinstalled windows and chose to put the boot drive on the SSD and every other program on my HDD. Everything has been going fine so far, until I wanted to install Creative Cloud again. After installing, it shows an infinite spinning wheel, without the Home/Apps/Files/Fonts/Community tabs showing either.

After closing it, it fails to restart, even when opened as administrator. I've tried reinstalling and restarting my computer many times. Also, I'm not able to remove Creative Cloud through my "Remove a Program" tab, I'm forced to do so through a Creative Cloud tool that opens a CMD window.

I'm hoping someone here can help me out, as I've spent hours online trying to find someone with a similar problem, without success.

This topic has been closed for replies.
Correct answer John T Smith

>C drive is a boot drive and for some reason everything's on "read only" there

You may need to search for a help article at Microsoft – Official Home Page  to determine why

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 15, 2016

you're wasting most of your ssd.  it would be difficult to use 250gb of os and program files.

use your hdd for storing all production, personal, non-executable, portable program files.

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

K
Kevin van der SlootAuthor
Participant
June 15, 2016

I don't see how that contributes to my question. Besides, I do store all my programs and personal files on my HDD. My SSD is only for my boot and system.

I've tried all the solutions that link gives, none of them worked. Also, like I said in my post, my screen does not give me the Home/Apps etc. tabs.

K
Kevin van der SlootAuthor
Participant
June 15, 2016

uninstall everything cc including the cc desktop app.

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials


Tried it, didn't work. Though a part in me already knew that, since I've tried that exact routine over 5 times.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 15, 2016

What happens if you accept the default and install Adobe programs to your C drive?

K
Kevin van der SlootAuthor
Participant
June 15, 2016

My C drive is a boot drive and for some reason everything's on "read only" there. There's no default as Creative cloud is instantly installed on the default drive my system gives. For some reason, the appdata files are on my C drive, and the download files are on my E drive (the mass storage HDD)

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
June 15, 2016

>C drive is a boot drive and for some reason everything's on "read only" there

You may need to search for a help article at Microsoft – Official Home Page  to determine why

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