Cloud login

Forum|Forum|4 years ago
June 3, 2021
2 replies
469 views

After reinstalling Creative Cloud several times, logging in to the app is not possible. Repair, uninstallation has been done several times, still no direct login to the cloud occurs. I have also tried the solution already suggested in the forum, but have not brought the desired success. Since we are a company, I ask for a solution as soon as possible.

With kind regards

Tim Baldschun

This topic has been closed for replies.

D

debe25390577

Participant

I am having the same problem. I have paid for my subscription, can see the invoice as paid, but am asked to pay for each program. Flag says "trial period over".

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then, if that shows your subscription is current, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

kglad

Community Expert

do you have a team or enterprise subscription and are you the admin for that account?

T

Tim_1980_Author

Participant

I don't know anything about a team or enterprise subscription. I am the only one who has access to the account. I have three subscriptions. Once in After Effects, in Photoshop and in Premiere Pro.

kglad

Community Expert

"Since we are a company..." makes it appear you do not have an individual subscription. if that quote is misleading, and you do have common individual subscription(s):

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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