Clueless customer "care" - Adobe Application Manager

I have been trying to solve a problem with Adobe Application Manager. I got a pop up warning that AAM Utilities is not optimized for my Mac and needs to be updates - an update that i have done 2 weeks ago with instruction from the Adobe chat customer service. I am now on my second hour sitting in another chat window with my second Adobe "support" person, both not an English speaker and both told me "Hello, i can help you with your issue" without me ever telling them what my issue was at that point. I was then told that this problem should not have happened. So i asked (again!) on how to fix it only to be sent a link to uninstall Creative Cloud saying that this will also uninstall AAM....

Any advice on how i might get REAL help or have anyone come across this problem before?

Thanks.