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College provided subscription claims i dont have photoshop?

New Here ,
Oct 22, 2022 Oct 22, 2022

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Hi!

I am a college student, part time, in a graphic design course. When in this course, i was given a photoshop account to use on the college laptops. Now, i am trying to download a copy onto my personal laptop for use at home as we are not allowed to take said college laptops, but it claims i do not have any of the apps under my plan.
I have checked im logged into the right account, and i for sure have used photoshop and illustrator in the past.

 

Id appreciate any help i could get!

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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who manages your account?  you, or your school?

 

if it's the school, contact the plan administrator.

 

if it's you, start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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