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Comment installer Adobe Premier Pro

New Here ,
Jun 11, 2017 Jun 11, 2017

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Je viens de faire l'achat de Adobe Premier ePro avec Creative Cloud.  On m'envoie vers un lien de téléchargement, mais lorsque j'appui sur le bouton ça m"écrit dans une boite qui apparait au centre de l'écran "Impossible d'ouvrir "Première Pro Installer" car cette app n' pas été téléchargée à partir de l'App store." ??!!

Je fais quoi ?  Je demande un remboursement ? et j'achète de l'app store ?

André

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correct answers 1 Correct answer

Community Expert , Jun 11, 2017 Jun 11, 2017

Download & Install instructions https://forums.adobe.com/thread/2003339

-and many help and download links https://helpx.adobe.com/download-install.html

-kglad links in reply #1 here https://forums.adobe.com/thread/2296468 may help

-Mini-FAQ from staff member Jeff A Wright https://forums.adobe.com/thread/1146459

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

...

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Community Expert ,
Jun 11, 2017 Jun 11, 2017

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New Here ,
Jun 11, 2017 Jun 11, 2017

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still don't work

It always told me "You can install because you didn't buy it with Apple Store...

And I don't find it in the apple store..   There is only some tutoral to explain how Adobe Work...

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New Here ,
Jun 11, 2017 Jun 11, 2017

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Oups You can't  install...

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New Here ,
Dec 04, 2023 Dec 04, 2023

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Same probem

 

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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LATEST

@ALAIN34002069fnze 

 

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Dec 04, 2023 Dec 04, 2023

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Désolé je rencontre le même problème et je ne trouve pas la solution.

 

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