Complaint

Forum|Forum|7 years ago
December 26, 2018
3 replies
1838 views

Does anyone know where to issue an complaint?

I was told very specifically that I would not be charged a cancellation fee and given a case number. However, the following day I was charged. I immediately contacted customer service who tried to explain to me ”you were charged because you cancelled”.... I gave the agent my case number and a screenshot of the conversation and after some run around I was told mh request had been “escalated to the next level“ and I would receive my refund in about a week. I’m super frustrated with this. I think this is absolutely unacceptable.

The customer service is frustrating at best. It shouldn’t be this hard.

Creative Cloud

This topic has been closed for replies.

Correct answer Rajashree Bhattacharya

An update- The refund has been initiated & the case is being followed up by a supervisor.

Regards

Rajashree

P

pepa334444156tes

Participant

Same case here. I have been charged repetedly for a plan I don't even have, hence, don't use. I have been calling to the number in UK to solve this for months and nobody answers.

I would never recommend to open an account in Adobe, at all.

Frustrating!!

kglad

Community Expert

@pepa334444156tes

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

M

Marisa27371225d90y

Participant

I have had a similar issue. I was told that there would be no additional fees to my account and was subsequently charged 29.99 on November 28th. The fees associated with using Adobe have been absolutely incredible and getting clear answers from customer service on my account status has been very challenging.