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Hi There, I am running an imac ,I installed creative cloudbecause I was looking for a pdf reader, and that is what I got sent to. Having realised it's not what I wanted I have used the uninstaller to get rid of it. The installer gives a message removed with errors, and I am left with an app manager icon on my desktop and various other elements in my launchpad, none of which I can do anything with. I tried the chat bot to no avail, it just told me I needed an account to speak to a human. I don't want an account, I just want rid of all the dregs. If anyone can help me I will be very grateful T.I.A. Don
to do a clean cc install, carefully follow each applicable step:
uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
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Uninstalling is not the same as cancelling... you need to cancel or you will be charged
This is a public forum, not Adobe support... other users can't help
To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-be sure to keep the verification email you will receive when you cancel
After you cancel your subscription
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs
Also... Reader is free
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to do a clean cc install, carefully follow each applicable step:
uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
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then you should restore your computer (after a data backup) to a time prior to the adobe installs.
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Hi kglad,
Again,many thanks for your help. i went through all the steps againincluding re-downloading and using the uninstaller and cleaner, no different, so , as you say, I shall have to restore and hope it sorts it.
kind regards, Don
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keep this updated.
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