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joem20338925
Participating Frequently
September 11, 2017
Answered

Configuration Error 16

  • September 11, 2017
  • 5 replies
  • 35286 views

I'm currently trialling indesign but I keep getting the same error every time I exit the program and try to start it up again.

"Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of the screen. Error 16"

This isn't the only reoccurring error, every time I turn my PC on and off - Adobe Cloud gets an error and needs to be repaired (reinstalled).

This is doing my nut in!


So far I have uninstalled everything and used the Adobe Cleaner Tool. I must of done this at least 3 times. I have changed the privacy settings also. Both methods found in other forums but to no avail.

I'm sure you will need more information, just let me know.

PS. Specs of my PC will not be an issue.

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

5 replies

S
Silentforms
Participant
December 11, 2020

This is a 3 year old topic I know. But this happened to me after the latest windows 10 Update (Dec 2020) , and I did not want to uninstall and reinstall. I was able to get Premiere to startup if I ran it is an administrator.  

    M
    MDennison
    Participant
    December 31, 2020

    Running as admin worked for me too.  It ask for key the first time (as admin) but after that it loaded with no problems.  After entering the key, I didn't even have to run as admin anymore.

    psmudger
    psmudger
    Inspiring
    December 14, 2017

    Having many hours of mind numbing experience with the Adobe authentication nightmare, it took me 5 minutes to fix on 2 of our 32 Macs here. Re-installing the apps themselves will do nothing as the autemtication folders are not altered when you do this.

    So, on a Mac:

    Log out of your Adobe CC account.

    Go to:

    /Library/Application Support/Adobe

    Rename SLStore folder to SLStore_OLD

    *IMPORTANT* Make a new, empty folder called SLStore (the reason you need to do this is because the Adobe authentication needs a folder called this to populate. Wihout it, you'll get a different error message).

    Restart your Mac. Log back into CC Cloud. Boot all your Adobe apps.

    Will take you under 5 minutes.

      M
      michaelp55560232
      Participant
      September 1, 2018

      HERO

      S
      Sunyoung5CF7
      Participant
      March 4, 2021

      ditto

      Sheena Kaul
      Community Manager
      Sheena KaulCommunity Manager
      Community Manager
      September 13, 2017

      Moving to Creative Cloud Download & Install​

      Nikhil R Gupta
      Community Manager
      Nikhil R GuptaCommunity Manager
      Community Manager
      September 12, 2017

      Hi joem20338925

      You may try to do a clean uninstall and reinstall by manually removing Adobe folders. Some times old licensing information causes this issue.

      1. Uninstall the applications.

      2. Manually remove the below folders.

      Windows

      > C:\Program Files\Adobe*

      > C:\Program Files\Common Files\Adobe*

      > C:\Program Files (x86)\Adobe*

      > C:\Program Files (x86)\Common Files\Adobe*

      > C:\ProgramData\Adobe*

      MAC

      > Applications/Adobe*

      > /Applications/Utilities/Adobe*

      > /Library/Application Support/Adobe*

      > /Library/Preferences/com.adobe*

      3. Run cleaner tool and remove the leftovers if any.

      4. Restart the machine.

      5. Install Creative cloud again and try installing the CC applications. (Download Creative Cloud desktop app​)

      Thanks,
      Nikhil Gupta

        L
        Laura5DE1
        Participant
        August 13, 2020

        Thank yyou so much for this post! I was online with tech support all afternoon to no avail, but then I found this discussion board, applied your suggestions and I was finally able to install Adobe Acrobat! 

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        September 11, 2017

        Configuration error in Adobe Creative Cloud

        J
        joem20338925Author
        Participating Frequently
        September 11, 2017

        Already given it a go. Still get the same problems. Spend all my time reinstalling either Adobe Cloud or Indesign (or both).

        kglad
        Community Expert
        kgladCommunity ExpertCorrect answer
        Community Expert
        September 12, 2017

        using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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