Constant updates to the Creative Cloud app

Forum|Forum|4 years ago
February 28, 2021
5 replies
13748 views

Is this the worst written Adobe app or are the 2 – 3 updates a week required to keep all other apps flourishing?

Today the app showed illustrator, InDesign, and photoshop had updates, but again the Creative Cloud had an updates, after which the three apps showed as up-to-date. This happens at least twice a month.

J

Jaye31059583xpia

New Participant

every 2-3 weeks? bruh... every time i try open it, it either doesn't open or updates then crashes

kglad

Braniac

@Jaye31059583xpia

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

L

LCDWchris

New Participant

Its Creative Cloud Desktop that's killing me with updates ~4-5 times a week, and in the middle of my workday. I open Illustrator and Photoshop directly, not through Creative Cloud which fails to update and fails to load.

kglad

Braniac

toggle-off automatic updates.

you'll be notified when updates are available but can then install at your convenience.

M

MeerkatMadness

Participating Frequently

Adobe CC and app updates drive me mad. I live in a low bandwidth environment (Africa). The updates are many gigs in size, so lock up my internet when they happen. I often have to leave my office machine and take a laptop into the field. If I don't remember to prepare my laptop in advance (turn it on hours in advance for updates) then I have backwards compatibility issues: programs can't open files becasue they were saved in a newer version of an app on my office machine (sometimes only a day newer). I can't do the many gigs updates in the field becasue bandwidth is non existent. In some cases Adobe has locked me out becasue it can't connect to the internet to verify my licence.

Oh, and don't get me going on how often an updated app forgets all my workspace settings!

If I deselect automatic updates like someone suggested below, then eventually the versions diverge so much that when I eventually do update, an entirely new version gets installed in parallel, and I need to manually unistall the old version. All this means admin admin admin and I hate it.

I think "rapid" deployment has made Adobe developers lazy. They push frequent minor updates instead of bundling them into major updates. I also think Adobe CC is actually just a licence policing package disguised with "creative buzz" and "convenience."

kglad

Braniac

when you update to a major version you are given the option of uninstalling the previous version.

M

MeerkatMadness

Participating Frequently

Thanks. This is new.

P

paulb79406863

New Participant

Adobe uses up too much of my time. My Creative Cloud app on my work computer seems to need updates weekly. If I don't install the update, I start having problems with app performance. If I do install the update, I lose about a half hour of productivity because I have to quit the apps I'm using and, after the update, relaunch them. (InDesign takes a minimum of 10-15 minutes to quit.) Today I tried not closing my apps and ran the update anway. Result: the whole computer slowed to a crawl until I did the close/relaunch dance. You're too big, Adobe. You're no longer user friendly, just Adobe friendly.

kglad

Braniac

when there's an update, there's no need to stop everything and update. wait until your lunch, dinner, bed break and then close the programs you want to update, start the update and go eat your lunch or dinner or go to sleep.

S

stevec54252041

New Participant

Except that we have to stop everything we're doing because these constant updates time out our computers and what we're working on. Please just patch it once and get out of the way and let us work. These three to five updates in a week are too much.