Constantly Getting Error Code: 201

[Rcc907]

I purchased Creative Cloud and after following the prompts it downloads 2% then comes up saying "Problems with download process".  It also shows Error Code: 201.  I followed all the recommendations about disabling the firewalls and had no luck. Anybody have this problem? I can't specifically remember whether I have Windows 10 or 8 so I was curious if that might be the problem??????

[kglad · Accepted solution]

first, confirm that you can connect to the secure adobe servers.  for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

next, if you can connect, clear your temp directories and use a different browser to start the download, https://creative.adobe.com/products/creative-cloud