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Iswimintime
Iswimintime
Participant
March 30, 2018
Answered

Contacting Adobe ?

  • March 30, 2018
  • 4 replies
  • 3397 views

Hello, i'm trying to contact Adobe support since 2 hours at 01 71 23 01 96 and 0805 770 077 but still this terrible music...Chat is not working. Is there a way to get a customer relation at this time ? Thanks for help...

Correct answer John T Smith

This is a public forum, not Adobe support... other users here can't help

-you need to click the link below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

4 replies

A
Ashok kumar Verma
Participant
August 10, 2018

I am an old customer having my id   "ashokdiamonds@gmail.com" . I am looking a notice on my Lightroom for a renewal matter. So I chat with your contact person who tell me to solve this problem but still now my Lightroom had done in limit for work. Why have you done so while I am doing payment through my bank regularly.

Mine Mobile no is 9837777600/8218340335

Reply me.

A
Ashok kumar Verma
Participant
August 10, 2018

I want to contact with Adobe team but not get success.

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
March 30, 2018

Hi,

We're sorry that you are not being able to contact support.

Could you please share details about the issue you are facing? Is it regarding billing or download?

Thanks

Kanika

susana15232281
susana15232281
Participant
June 15, 2018

I am desperately trying to contact  adobe ???? The support link is not working ????? How does one contact them - how stupid not to have an email??

E
Expendable_User_number_0815
Participant
February 7, 2020

Exactly, the fact that software companies refuse to use e-mail makes them so much more removed from the customer, and they are making a serious mistake with that "we don't really care attitude".

 

I totally agree with you, and I disagree with Adobe and any other software company on this issue.

Looking at you Microsoft, Google, Facebook, Twitter, Snapchat, Apple, Oracle, and a thousand others.

 

I would be in favor of forcing the issue via legislation, but all software companies give campaign contributions to all elected officials, with the basic idea of "We won't give you money, if you dare to

legislate corporate responsibility"..    That's how it is, and it is totally unfair, and I will always be against that sort of behavior. 

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    March 30, 2018

    This is a public forum, not Adobe support... other users here can't help

    -you need to click the link below to contact Adobe staff to help

    While the forums are open 24/7 you may not contact Adobe support at all times

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact/support.html

    Iswimintime
    IswimintimeAuthor
    Participant
    March 30, 2018

    Thanks John for your answer. Of course I had already used the link you mentionned, signed with my Adobe ID : but the Chat is not available, the phone doesn't answer (at the correct time here - GMT), and there is no mail nor HTML form...

    Sorry to spam the forum...I hope that someone at Adobe Support may feel concerned by customer difficulties to reach them...

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