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estherf8889884
Participant
March 21, 2018
Answered

Continue free trial but does not work

  • March 21, 2018
  • 2 replies
  • 617 views

I got an option of continuation a free trial, but when I wanted to export my document it asked me to sign up for a plan. It is pretty annoying. I would have liked to know before continuation that I had to sign up. And Why give me an option, if it does not work? Anybody tried that?

And is there a way to get this trial extended as the user interface offered me?

This topic has been closed for replies.
Correct answer kglad

there's nothing easy (eg, you can reformat your hd, reinstall your os and then start a trial) that you can do to correct that on the problematic computer.  you can start a trial on another computer.

here's more info (that may or may not be helpful), https://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html

2 replies

M
Community Expert
Mariam HovhannesyanCommunity Expert
Community Expert
March 21, 2018

Could you tell us please, how you got the option of trial continuetion , and also which cc programm are you using?

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estherf8889884Author
Participant
March 21, 2018

thanks, I bought the plan, but was annoyed.  version 441 298

I opened indesign (i downloaded the trial some time ago)  and created a new project and got a notice about the trial period was finished, then i chose to continue trial version which was an option I got - , and when I finished my project and wanted to export, I got a window telling me my trial was used up and I had to buy a plan to export.

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
March 26, 2018

Hi Estherf8889884,

As I understand, you are getting an error for trial. Please follow steps shared in the link to get this resolved: Stop Adobe Creative Cloud from opening in trial mode after purchase

Hope this helps! Feel free to update the thread for more questions.

Regards

Kanika

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 21, 2018

there's nothing easy (eg, you can reformat your hd, reinstall your os and then start a trial) that you can do to correct that on the problematic computer.  you can start a trial on another computer.

here's more info (that may or may not be helpful), https://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html

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