Continuing DOUBLE BILLING of cancelled Photography Package

[Guest]

1. Adobe charges my bank account month after month with a double Photography package payment

2. I currently have NO Photography package active as I have cancelled it at the start of the year. The support consultants also can't find any of my potential email addresses linked to either a package OR a billing. and yet.. every month a double payment. The support consultants have no clue on how to find any billing related info if it's NOT visible in MY own account. Which is not because it's been cancelled for a year. (I can complain about nearly every consultant's complete inability to communicate or understand the problem, or most common I suspect, complex English, especially when an answer is not spelled out in the call centre's 'cheat sheets' of premeditated answers....)

3. By recommendation of one of the consultants, I registered for a NEW Photography package as I urgently needed the software to do my work. Also hoping the account issues would consolidate into a single payment. No surprise, no success, and I cancelled that package as soon as the double payment recurred.

4. I cant stop the debit order payments from my bank's side, yet Adobe seems to be unable to this from their side too, or reinstate my package at least and reimburse my spent money for a year of DOUBLE non-use.

5. I will now have to proceed to the next step of elevating my complaint and getting ALL my money back. Anybody have any direct contact details with someone in Billing and Accounts AT ADOBE, not Ahmedabad. Please.

[davescm]

Hi

Please note that this forum is answered by volunteers not Adobe staff (unless you see the red staff badge) .

However I have requested a member of staff contact you

Dave

[Guest]

Thanks Dave. Lets see. If she is only a regular online consultant, then we are . both wasting vakuabvle time and my money.

I will really need to communicate with somebody who can access actual billing data.

[Rajashree Bhattacharya · Accepted solution]

The Adobe ID here in forums has no subscriptions.

Can you please provide the following details via private message or DM at @AdobeCare

1.Last 4 digit of Credit card number

2. Date of Expiry

3. Type of card (Visa/Amex)

4. Name of card holder

5. Amount & date charged

6. Country

We can try to investigate further on this.

Regards

Rajashree

[Guest]

[Personal data removed]

Please do not post personal data on the forum. Send by PM to https://forums.adobe.com/people/Rajashree%20Bhattacharya  as she requested.

[Guest]

I have NO IDEA what you wanted me to do as this is the first time I am using the forum to try and get SOME response from

Adobe.

[davescm]

Hi

Click on the link to Rajashree

https://forums.adobe.com/people/Rajashree%20Bhattacharya

Then at the right hand side of the page click message.

Post the detail she requested there. It will be sent privately and won't be visible to everyone viewing the forum.

Dave

[Guest]

Got it. Thanks!

[Guest]

Hi Rajashree,

Are you receiving my messages? I have been struggling for a week now, sending numerous DMs, with no response from your side.

Roelof.

[Guest]

[Personal Data deleted]

Please do not post personal data on the public forum. As requested by please send by PM to https://forums.adobe.com/people/Rajashree%20Bhattacharya