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CoreSync process stopping shutdown

Explorer ,
Sep 17, 2019 Sep 17, 2019

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(I can't find a 'Creative Cloud' board in the new-look Adobe Support Community - I hope this board is the correct one for this problem.)

See this thread in the 'old' support system for exactly the problem that I am having: https://forums.adobe.com/thread/2650942#11242931 . Every time I try to shut down Windows it reports this CoreSync process is stopping it.

As far as I can tell Adobe have not acknowledged this fault and I see that the other thread is still "Not answered".

It would be helpful if others who have this problem report it and aslo if Adobe could respond.

  • Creative Cloud: 4.9.0.504
  • Windows 10 Pro x64 10.0.17134

Thanks,

Richard

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Community Expert ,
Sep 17, 2019 Sep 17, 2019

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The old fora are read only and cannot be altered anymore, so they can't be marked answered.

 

I'm, however, with kglad. It's a minor problem and it may well be caused by a special configuration of yours. I'm running 9 licenses on around 12 computers and none has that problem. 

 

You can file a bug report: https://www.adobe.com/products/wishform.html.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Sep 17, 2019 Sep 17, 2019

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Hi Abambo

 

Thanks for replying and explaining the situation re old fora.

 

I acknowledge that in the global scheme of things it is a minor problem but it is a very annoying (and unnecessary) glitch to my (and others) everyday experience. What I don't know is that if it is causing an issue at shutdown, it may be causing issues elsewhere (e.g. the cause of my wifi slowdown every ~24 hours or so?) so I'd like to fix it.

 

Would you also recommend trying the two courses of action that kglad suggested:

-----quote-----

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

 

if that fails, do a clean cc install:

 

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

retest that coresync's not a problem.

 

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

-----end quote-----

 

Thanks,

Richard

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Explorer ,
Sep 23, 2019 Sep 23, 2019

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I tried the two solutions proposed in the earlier post and found that the first did NOT work, but the second (thorough reinstallation of Adobe CC) appears to have done so.

 

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New Here ,
Apr 29, 2020 Apr 29, 2020

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I had that happening all the time... Just had an online session with an Adobe tech because Lightroom was popping a "not responding" error on starting.  After a bunch of tries, it seems to have come down to a Logitech mouse driver being outdated or corrupted.  Haven't had that issue since he fixed the mouse driver.  (Of course, that was an hour ago, but I've done a number of reboots and shut down/start ups since to see it it would happen.

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Community Beginner ,
Mar 24, 2022 Mar 24, 2022

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I agree that it's annoying. It was annoying enough that I finally looked to see if it was a known issue. But I'm not going to spend my valuable time figuring out a minor problem on expensive software. I just reboot anyway. 

 

There are bigger issues with Adobe Bloatware than this. But good luck to you.

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