Covid-19 subscription ended, bought new subscription won't work

Question

So for the past few months, I've been using my school's Creative Cloud subscription (the special one that was created during covid-19 so students could use it at home). It recently ended, so I decided to purchase a new subscription. I purchased the student/educator subscription with the same school email that I was using previously during school. However, the apps still say "7 trial days left," as if I never purchased the subscription at all. How do I fix this?

John T Smith · Accepted Answer

What you MAY need to do first is remove ALL traces of your previous subscription

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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