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Participant
December 1, 2019
Question

Created new account - can’t use my apps

I have done something stupid. When I should install my apps from Creative Cloud on a new SSD, I created a new account because my e-mailaddress was wrong, I have a new one. But now I can’t reach my apps, only test-versions and I have to pay again to get hold of them, I guess. What can I do now? Right now there is a good price for all apps, during Black Friday, but will I get double-factured if I pay again?  I should of course logged in on my account and just adjust the e-mail, not create a new account. I don’t know if my old account is gone or still active.

 

With regards

Pär Nordqvist, Sweden

Ce sujet a été fermé aux réponses.

4 commentaires

Peru Bob
Community Expert
Community Expert
December 1, 2019

Peru Bob
Community Expert
Community Expert
December 1, 2019

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

Just Shoot Me
Legend
December 1, 2019

You are posting in the Wrong Forum.

This forum is for getting help USING this forum system.

Participant
December 1, 2019

Oh, sorry! Can it be deleted?

Ann Bens
Community Expert
Community Expert
December 1, 2019