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nosnhojm
Participant
June 19, 2014
Answered

Creative Cloud 2014 Installation on Yosemite Beta 2

  • June 19, 2014
  • 12 replies
  • 11205 views

I just purchased a creative cloud plan and installed CC 2014 on OS X Yosemite 10.10 beta 2; however, the CC app is not working.  I've attempted all of the fixes listed here, but nothing worked; I just get that spinning wheel forever.  I realize that Yosemite is not officially supported, but I'm wondering if anyone one else has encountered this issue and solved it.

      This topic has been closed for replies.
      Correct answer nosnhojm

      I didn't do any of your fixes, but the CC app started working today.  I'm guessing Adobe fixed something on the backend.

      12 replies

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      jwpm1968
      Participant
      July 28, 2014

      Success! Just did what CaleHDesign suggested and it worked!!!!!!  Go to the link in the #2 post, download Photoshop CC 2014 (File 1 for Mac OS), install it, enter your Adobe CC Username & Password you are all good. I then reinstalled Adobe Creative Cloud and it worked!! THANK YOU! @

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      poison4232
      Participant
      July 25, 2014

      I installed the Java 8 beta and reinstalled CC nothing worked was getting really frustrated and then it just starting working after 5 mins of sitting, have no idea why but everything works fine, the apps update and download fonts work. So hopefully thats good to go and maybe some of your guys CC's will work too. Also im running the public beta of Yosemite that came out this afternoon, seems more stable than DP2 with the Delta 4 update

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      nosnhojmAuthorCorrect answer
      Participant
      June 24, 2014

      I didn't do any of your fixes, but the CC app started working today.  I'm guessing Adobe fixed something on the backend.

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      Creative_honey
      Participating Frequently
      June 24, 2014

      nosnhojm : Unkny and I have solve the issue!

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      Creative_honey
      Participating Frequently
      June 24, 2014

      What worked for me is that I found a direct download CS6 from another website. Downloaded the .dmg and when installing, I clicked on subscribe and put in my username and password and it worked.

      Then just do the updates.

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        Unkny
        Participating Frequently
        June 24, 2014

        And you didnt have CS 2014 Desktop app installed before or any adobe apps ? So when you installed that CS6 desktop manager it worked or ?

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        Creative_honey
        Participating Frequently
        June 24, 2014

        No I didn't have them. I had CS5.5 before and I just bought CC today. I'm doing the updates as we speak

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        nosnhojmAuthor
        Participant
        June 24, 2014

        To defend Adobe, this could be due to a Yosemite Beta 2 bug; not necessarily a CC bug.  I will wait for Beta 3 before I complain more, but I do hope that this issue gets resolved somehow.

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        Unkny
        Participating Frequently
        June 24, 2014

        As i said, its not complaining, i guess i hoped for to much. Ive used Adobes products for 10 years and it have always worked if i used Beta or stable versions of OSX, ofcourse there where some bugs there and then but in general they worked.

        This time i cant even install ANY apps at all, so i wont be able to test or use any functions of any apps. So that is very sad, specially since i was looking very forward to test CS 2014.

        And before it has usually always been a easy and quick fix for this somehow.

        I never got the chance to test it under Beta 1, so dont know if it worked there, and if it did, i dont know if going from beta 1 to beta 2 should change anything. It should usually work better in later betas.

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        thatsimmonsman
        Participant
        June 24, 2014

        Not sure about the rest of you but after a computer restart last night my CreativeCloud magically started working!

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        eswager
        Participant
        June 23, 2014

        Same thing happening to me, extremely frustrating

        Does anyone what happens if you install Yosemite on a machine with CC already installed?

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        John00123
        Participant
        June 23, 2014

        I had already CC Installed. The modules does not loads, which means all your synced fonts stop syncing. You can run the apps, but all the CC functionality is loss. I have like 15 fonts that I use in a daily basis that don't sync anymore.

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        John00123
        Participant
        June 22, 2014

        Same thing happened on My Macbook Air, Creative cloud has been reinstalled, but still does not load at all.

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        June 19, 2014

        Nosnhojm and Csaper1 please see Mac OS X Yosemite (10.10) compatibility | Creative Cloud.

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        thatsimmonsman
        Participant
        June 20, 2014

        While the article you list helps the download start, the actual creative cloud app does nothing but stay the spinner in screenshot above. The link casper provided does all for download and install of the app but it's only usable in trial mode. The activation does not work because the creative cloud app is not functioning. I'm aware the 10.10 beta is not officially supported but I wonder if there are any plans to attempt a fix before the official release? There are some of us who have to run the newest release on their primary machines do to job demands.

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        June 20, 2014

        Thatsimmonsman additional updates will be made available to Creative Cloud members.  I am sorry I don't have any sort of time frame to offer.  Especially as we just launched new versions of our applications this week which may lead to additional development efforts.

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