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GilesHicks
Known Participant
October 16, 2019
Pregunta

Creative cloud 5.0.0.354 crashing

  • October 16, 2019
  • 6 respuestas
  • 2466 visualizaciones

Hi

 

The new CC app keeps crashing every time I start it up

• I can't update my apps

• I can't logout of it, it crashes too quick

• I can't uninstall it as I still have photoshop, indesign etc on my mac

• I can't uninstall indesign, photoshop etc to enable me to uninstall the cc app, as it keeps crashing

 

so its a vicious circle - what do i do please?

    Este tema ha sido cerrado para respuestas.

    6 respuestas

    A
    Anonymous
    October 17, 2019

    Not sure if you can get the previous CC app, but here's direct download links to the CC 2019 applications if that helps

    https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

    G
    GilesHicksAutor
    Known Participant
    October 17, 2019
    Hi there thanks for this. I also tried this yesterday but it brings it's own problems. I Get error code 85 when trying to install. It says some backgriund app is running so it won't install. There isn't anything running. I also tried to download in another user on my mac with is an admin area that has nothing in it. Same error message 85. So I still can't get my apps downloaded that I pay good money for.
    A
    Anonymous
    October 17, 2019
    Have you tried contacting Customer Care using the link I posted, I can't think of anything else for you to try.
    S
    Samoreen
    Inspiring
    October 16, 2019

    > I guess you're using Windows
    Sorry ! But the suggested workaround should work as well.

    --Patrick
    G
    GilesHicksAutor
    Known Participant
    October 17, 2019
    Hi everyone - i completely wiped the mac and rebuilt. This hasn't so,ved the issue. I can only assume its a MacBook pro touchbar issue, or an issue with Adobe itself. Does anyone know where I can download the previous adobe CC desktop app to enable me to get adobe apps downloaded onto my mac. I manage a team and we spend £14k a year on these apps its rather frustrating!
    S
    Samoreen
    Inspiring
    October 16, 2019

    Hi GilesHicks,

     

    The tools mentioned above cannot work since they are older than the latest version of CC Desktop (v5). However, this "new version" is merely a lightweight interface to this web page : https://creativecloud.adobe.com/apps/all/desktop . So, if uninstalling from the Control Panel (I guess you're using Windows) doesn't work, just go to the page mentioned above and you should be able to update your apps. Actually, there's no "new version" of the CC Desktop app. The new Creative Cloud is just a mini app that opens a minimalist browser that brings you to that web page.

     

    Note that the web thing doesn't seem to work that well today. Camera RAW no longer appears in the app list and I had to refresh it multiple times until it consented to list the apps installed on my system.

    --Patrick
    A
    Anonymous
    October 16, 2019

    "The tools mentioned above cannot work since they are older than the latest version of CC Desktop (v5)"

    S
    Samoreen
    Inspiring
    October 16, 2019

    Oooops! There was a problem with that page in my browser (I should have a look at the cache). On the other hand, AdobeCreativeCloudCleanerTool is apparently the same as before.

    --Patrick
    A
    Anonymous
    October 16, 2019

    Try contacting Adobe Customer Care

    A
    Anonymous
    October 16, 2019

    Try using the Adobe cleaner tool to see if it helps

    https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    G
    GilesHicksAutor
    Known Participant
    October 16, 2019
    Thanks. It's still crashing, plus now I have lost Indesign, photoshop and illustrator... and I can't re-install them as the CC app keeps crashing
    A
    Anonymous
    October 16, 2019

    Hi

    You can use this tool to uninstall the CC app, you don't need to uninstall any of the applications like Photoshop or InDesign etc

    Just follow the instructions

    https://helpx.adobe.com/ie/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    G
    GilesHicksAutor
    Known Participant
    October 16, 2019
    Hi thanks for this. It didn't work. I have tried uninstalling three times then reinstalling. I got the CC App dmg from different places on the Adobe site.. but each file still installs version 5.0.0.354 - is this the latest version? When I look at the notifications bell symbol it appears to show that there is an update? It's still crashing every time I login
    G
    GilesHicksAutor
    Known Participant
    October 16, 2019
    It sems to be trying to update the CC app... gets to about 19% then crashes
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