Creative Cloud and Acrobat Pro XI

[WebWeaverWomanTX]

I just purchased Creative Cloud.  How do I download Acrobat Pro since it is not listed on my Adobe Application Manager?

[Arpit Kapoor]

It seems you donot have the updated version of Adobe Application Manager(AAM).

Download and Install the latest version of Adobe Application Manager from the below link :

Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

[WebWeaverWomanTX]

I had downloaded and updated AAM just this morning, but I followed the link above and ran the setup but Acrobat Pro still is not on my list.

[WebWeaverWomanTX]

It occurred to me to uninstall AAM and start over but it is not listed in Control Panel Programs and Features so I can't uninstall it.

[WebWeaverWomanTX]

I rebooted my computer - still no Acrobat Pro in AAM.  I ran AAM 7.0 setup again and still no Acrobat Pro.  I still need help.  Thanks.

[WebWeaverWomanTX]

This question is my first post so perhaps I did not click the correct link to Reply so I'm trying again.  I still do not have access to install Acrobat Pro even with AAM 7.0.  Thanks.

[Arpit Kapoor]

Ok. That's strange. We might need to uninstall AAM from the machine and then re-download it.

> Download and install the Adobe Creative Suite Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html

> Extract and run it.

> Select "e" for English.

> Hit "Y" for Yes if asked.

> Select Option 3 for Creative Cloud.

> Then select Option 1 for Creative Cloud Installer.

> Rename the OOBE folder to OOBE OLD from

Mac: MAC HD/Library/Application Support/Adobe

Win: C:\Program Files (x86)\Common Files\Adobe\

> Download and Install the latest version of Adobe Application Manager from the below link :

Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

> Try to install the update now and check.

[WebWeaverWomanTX]

I followed the directions above and still do not have Acrobat Pro:

[WebWeaverWomanTX]

I included a screen shot in the Post just before this one, but I guess that doesn't work.

[John Waller]

I included a screen shot in the Post just before this one, but I guess that doesn't work.

It does if you use the camera icon in the toolbar when you submit a post in this forum

[WebWeaverWomanTX]

Thanks, but there is no camera icon in the AAM window.

[John Waller]

I am not referring to the AAM window.

I thought you were asking about posting screenshots in the forum. Sorry if I misunderstood.

[WebWeaverWomanTX]

I was trying to post a screen shot of the AAM window to show that Acrobat Pro is not available to install, but it really isn't necessary.  I just want to be able to upgrade Acrobat Pro with my new Creative Cloud.  I have already installed Fireworks CS6 and am happy with it but am reluctant to install Dreamweaver and others until Acrobat Pro is resolved.  Thanks,

[WebWeaverWomanTX]

What can we do next for me to be able to install Acrobat Pro with my new Creative Cloud?  It does not appear in my AAM.  Below is a screen shot converted to a jpg.  Thanks,

[John Waller · Accepted solution]

What do you see when you scroll down that list?

i.e. what is listed in the AAM window after Prelude CS6?

[WebWeaverWomanTX]

How embarrassing!  I discovered the tiny scroll bar in the AAM window and Acrobat Pro is available when I scroll.  USER ERROR and my sincere apologies.  Earlier I had tried to expand the window, but the size is fixed.

[WebWeaverWomanTX]

Thanks also for your pointing out the scroll bar.  I received your message after I had found it myself.  It is so-o-o tiny, but I am still embarrassed.

[John Waller]

Glad you got it sorted. Happens to everyone.