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martinwolfy
martinwolfy
Known Participant
November 11, 2017
Answered

Creative cloud app and IOS Files App

  • November 11, 2017
  • 2 replies
  • 3467 views

So the latest update to the creative cloud app added support for iOS files and it now appears on the locations list within the files app. Trouble is when you click on creative cloud it states you have to go to the creative cloud app to authorise its use within the Files app. I have looked and looked through the creative cloud app but cannot see where to authorise it can anyone shed some light in this please?

msny thanks

martin

This topic has been closed for replies.
Correct answer garyw42165309

Martin,

I had the same issue which I then resolved by:

1. Deleting the Creative Cloud App on my iPad

2. Going to App Store and re-downloading the Creative Cloud App

3. Open the Creative Cloud App and sign in

4. With the Creative Cloud App still active, open the Files App

5. On the Files App, Creative Cloud shows up along with the contents of the folder.

Hope this helps.

Cheers,

Gary

2 replies

martinwolfy
martinwolfyAuthor
Known Participant
November 17, 2017

Thanks gary that worked. Thanks for taking the time

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
November 11, 2017

I just opened the Cloud app on my iPad and the Files app was authorised from there.

No special procedure was required. It just worked.

I then signed out of my Adobe ID and back in and the files in the Cloud app appeared in the Files app.

martinwolfy
martinwolfyAuthor
Known Participant
November 11, 2017

Thanks for the reply John, I get the creative cloud showing on the left side but when clicked the right panel says I need to authorise the app in creative cloud with a shortcut displayed to open the creative cloud app.

martin

garyw42165309
garyw42165309Correct answer
Participant
November 17, 2017

Martin,

I had the same issue which I then resolved by:

1. Deleting the Creative Cloud App on my iPad

2. Going to App Store and re-downloading the Creative Cloud App

3. Open the Creative Cloud App and sign in

4. With the Creative Cloud App still active, open the Files App

5. On the Files App, Creative Cloud shows up along with the contents of the folder.

Hope this helps.

Cheers,

Gary

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