creative cloud app can't reload application

[Bike Bongkodmas]

creative cloud app can't reload application

[shilpad70791602]

Moving to Creative Cloud Download & Install

Creative Cloud Download & Install

[shilpad70791602]

Hi,

Please close all the conflicting Adobe process from activity monitor, Please refer to this link for that: Close conflicting processes or applications interfering with Adobe Creative Cloud app update or inst... .

Close the following listed processes and then restart the computer:
1.Creative Cloud
2.Core sync & Core sync Helper
3.CC library & CCX processes
4.Adobe Desktop Common
5.Adobe Update daemon
6.Adobe IPC Broker
7.Adobe application manager.

If quitting the conflicting process does not help then uninstall the creative cloud from Adobe Creative Cloud desktop application uninstaller utility and reinstall it form Creative Cloud desktop app.

Regards

Shilpa    

[laurentp90495257]

Hi, I have the same problem on a french version of CC.

I have try what you said + use application uninstalller + reinstall CC

Now with the uninstaller said to me : Uninstall finish but with errors

so I try to reinstall CC and now I get a popup "impossible to install because you need the last version of CC + a link" so I click download again but still the same.

So now I have no CC.

(for info if necessary I'm with PC - windows 10 pro)

WHat the next step ?

[laurentp90495257]

After some search on the forum, ans after delete some registry keys, I can install again CC on my PC this morning.

So I return to the start point :

• I'm able to connect my Adobe ID
• I'm able to get my font from typekit
• I'm able to synchronise my file with the cloud
• I'm able to use all the softs (Photoshop, Illustrator, Indesign etc...) but longer to start now
• But I still have the problem of the Apps acces in CC (photo enclosed) so no update available or install others softs if necessary

[Raymond F.]

Me too:

- With pretty much the same procedure

- With the Sem result

german Version CC, OS Win 7 prof.

[Raymond F.]

Don't forget "acrotray.exe" and then it works fine!

Hearty thanks to Shilpa

[laurentp90495257]

Unfortunatly not for me even after close "acrotray.exe"

Still waiting a solution

[Raymond F.]

Before you restart Creative Cloud.exe, you must also delete the entire content of "C:\Users\Username\AppData\Local\Adobe\OOBE".

I hope this helps you!

Raymond

[Govardhan.V]

Yep. Make sure to end all Adobe related processes running in Task Manager.

If you are using Windows 7  PC , make sure to click on the option " Show Processes from all users " .

In Windows 10 , click on More Details and then check under Details tab.

Steps to locate OOBE folder .

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete all contents inside.

[Govardhan.V · Accepted solution]

Even after following above steps , if it did not fix the issue , try with steps mentioned in below link :

Problem with Adobe Creative Cloud App

I had directly suggested for clean re-installation in the troubleshooting process mentioned in above link , because the Creative Cloud was already uninstalled and reinstalled once.

[laurentp90495257]

Hi,

I don't know if there is any automatic update on the CC during this week-end but everything is allright now. I can see the Apps as usual.

I haven't make any modification you told me (OOBE etc...) because I've already done theses 3 days ago without any results except when I install again CC it put my cloud folder in "Creative Cloud Files (archived) (1)" and create a new folder "Creative Cloud Files" and then I have to synchronize the 42Go of datas included in my CC cloud.

Hope this bug won't come anymore, the important is that everything is allright now.