Skip to main content
Participant
November 10, 2016
Answered

Creative Cloud app does not open!

  • November 10, 2016
  • 1 reply
  • 351 views

When I click on the Creative Cloud Icon, a box appears and says: "Windows cannot find 'C:\Program Files(x86) Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe'. Make sure you typed the name correctly, and then try again.

Now, I have gone to the application in the program files and clicked directly on the Application exe file and got the same response.  It's right there and windows can't find it!!  I have tried the popular suggestions like: reinstall, clean out the OOBE file and restart, etc.  Still get the same warning box, can't find the exe file.  I give up.  If you have the answer, write me at:  crustyraven@gmail.com.  Thanks.

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

lastly uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 10, 2016

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

lastly uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

use the desktop app to install your cc programs/trials