creative cloud app doesn't start on my imac.

[Vivacious_MarshmallowB830]

hi community

creative cloud app doesn't start on my imac. once it appeard in the menu bar but as soon as I started to login it disappeard. Does anybody know this? I use a  I use OSX 10.11.3 on a iMac 5K ultimo 2014.

Reto

[kglad]

check your applications>adobe>adobe creative cloud>acc folder for the executable and double click it.

[Vivacious_MarshmallowB830]

tried this several times, it doesn't help...

[Govardhan.V · Accepted solution]

Just for confirmation  , enable Root user account and login to same and try to launch Adobe Creative Cloud app and check . We can disable it later .

Let us know if you are able to launch the app or not .

Step for enabling Root user account :

OS X Mavericks: Enable and disable the root user

(Applies for Yosemite / El Capitan as well)

How to log in as root

1. If you are logged in, choose Log Out from the Apple menu.
2. If you are logging in from a list of usernames with pictures, click Other.
3. In the Name field, type: root
4. In the Password field, type the password you defined when setting up the root user account.

Once you logged in to Root Account try to launch  Creative Cloud app and check.