Creative Cloud App installation problem.

New Here ,
Oct 11, 2016 Oct 11, 2016

Copy link to clipboard

Copied

Hi, has anyone had problems installing Creative Cloud App and how did you find a solution?

I am using Mac OS X El Captain and tried to download and install Creative Cloud  app on it. Once its downloaded and I double click to install the the creative cloud installer, it stops responding. Tried all the possible things to solve this problem and still nothing works.

Views

195

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Oct 11, 2016 Oct 11, 2016

Stop responding means , does the installer disappears or Getting Stuck in the middle of installation ?

You may try below steps:

1)Please click on Apple menu icon and select System Preferences, and then click Network.
  2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).
  3)Then click on Advanced button and click Proxies Tab.
  4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'

...

Likes

Translate

Translate
Community Expert ,
Oct 11, 2016 Oct 11, 2016

Copy link to clipboard

Copied

Stop responding means , does the installer disappears or Getting Stuck in the middle of installation ?

You may try below steps:

1)Please click on Apple menu icon and select System Preferences, and then click Network.
  2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).
  3)Then click on Advanced button and click Proxies Tab.
  4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.
  5)Then click on Apply Now button.

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate  Adobe Application Manager folder under Utilities  and trash it.

If Adobe Creative Cloud folder is created , trash it .

Step 2 )

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager10.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. It shud launch Adobe Creative Cloud app.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 27, 2022 Aug 27, 2022

Copy link to clipboard

Copied

LATEST

Hi 

Thank you for the above

I have just followed all the steps above, is there a more updated version as this link is from 2016??

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines