Creative Cloud App installer disappears after "Initialising Installer" stage

[Comp123]

I recently had to reboot my laptop to its settings for 4 days ago, and ever since then I cannot seem to download CC app at all.

I don't even get an error message, the installer just disappears after the Initialising Installer stage.

I have tried using the uninstaller tool, but when I try to reinstall the same thing happens.

This is very frustrating. I did not expect to have to pay for the CS6 products and to not be able to download the software itself.

I pay monthly for this service and the more days I go unable to download the software seems frankly a waste of my money.

Your help would be much appreciated.

Thank you.

[Mylenium]

Run the cleaner tool and try again

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Mylenium

[jannemaki]

This doesnt work. It just starts the download and then disappears. I have tried the cleaner tool and reboot the computer and nothing happens. I need the software for my work everyday, so this is a big problem for me!

[Jeffrey_A_Wright]

Jannemaki have you utilized the steps listed in Error: "Failed to install" | Creative Cloud Desktop to reinstall the Creative Cloud Desktop application?  If not please feel free to update this discussion regarding any of the listed steps.

[Remy5E81]

This is the only method that worked for me, thank you so much. I think my problem was that different previous settings and versions were confusing for the creative cloud installer and therefore it was disappearing and not opening every time after installation. 

Very grateful! 

[kglad]

for others:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[keeltricec70011755]

I am having this same problem. Did you figure it out? Today I had to reboot my computer to a week or so ago. I try to download creative cloud and it just disappears. I have restarted my computer countless times. I am unable to download the cleaning tool because it won't let me progress with out a disk in the driver. Please help if you figured it out!

[Govardhan.V · Accepted solution]

For Windows :

Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Important :

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder.

Then try to install Creative Cloud desktop application.

[keeltricec70011755]

Thank you Brucgovn. That worked!

[graceg55932524]

What about for Mac. I'm having the same issue after having to replace the hard drive in my MacBook Pro.

[Govardhan.V]

Grace,

just to confirm again , may I ask whether the installation bar progress and disappears in the middle?

[hannahs11968337]

I am having this issue on a mac. It disappears in the middle. Has anyone found a solution?

[Govardhan.V]

@hannahs11968337

Please refer below link :

Creative Cloud installer crashes

[Invitado]

Thank youooooouuuuuououoouoouuuuu!! So much!! I had been stumped for hours on this one. Thank you. Somethings seem so simple when explained but in reality, they aren't.

Thanks again!

[Govardhan.V]

I am very happy to hear that . You are welcome.

[Pattie-F]

moving from Downloading, Installing, Setting Up to Creative Cloud Download & Install

[Primitive Earth]

I tried to rectify this for ages and after running all the cleaner tools and deleting adobe application manager, i redownloaded it here Macintosh  and then when i reinstalled, it jumped to auto-update downloaded and installed CC desktop - finally have it working again!!

[JackieM4013]

I just used this link, downloaded Adobe Applications Manager, and then reinstalled CC through the CC Installer. It worked! Thank you. I was sweating bullets for about an hour until I found this thread on the forum. Mucho Gracias!

[clee3671]

You are awesome, I was just sitting here, furious at the program. 

[TeamTNE Yang]

Thanks！！！！！！！！！！！

[Kamil5FBB]

i dont have anyOOBE files