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steves78084230
Participant
June 17, 2019
Question

Creative Cloud app not allowing access to Photoshop

  • June 17, 2019
  • 2 replies
  • 155 views

Why should I have to log into Adobe, using my Creative Cloud app, just to use Photoshop?  It kept telling me I had successfully logged off, when I was actually just trying to log on.  It then locked my access and told me to try again later.  The same email address and password allowed me to log onto Adobe to make this post.  What's going on?  Shouldn't it be easy to access Photoshop from a computer I have used on a regular bases?

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2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
June 18, 2019

You can sign in using any Adobe application and Creative Cloud gets authorised on that computer until you withdraw the authorisation.

steves78084230  wrote

It then locked my access and told me to try again later. 

Did you try to login several times in a row? Even when I type my password wrong once in a while, I do not get locked out.

You can check your status in any application via help:

If it tells you that you can sign out, you are signed in!

ABAMBO | Hard- and Software Engineer | Photographer
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Test Screen Name
Legend
June 18, 2019

You have to login. That’s how it checks you still have a valid subscription. Don’t  sign out unless you are finishing with this computer (permanently, or to use a different one).

Or is the problem that you are asked to sign in even though you don’t sign out?

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