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Answered

Creative cloud app : unable to install id : error 48

Forum|Forum|11 years ago
June 21, 2014
4 replies
3586 views

Hello,

I downloaded the new creative cloud app to update my photoshop to cc 2014 but i get an error 48 when I am trying to install it. I tried to disable the antivirus: no success.

This topic has been closed for replies.

Correct answer web4pro1

I turned off the Kaspersky and it seems to be working.

W

web4pro1Author

Inspiring

I moved the creative cloud desktop application to a temp directory and run as administrator. I could get further to another error.

The following problems have occured:

Installation failed of creative cloud for desktop (code : 50)

Ratandeep Arora

Participating Frequently

Hi Web4pro1,

I would suggest you to try it on a new administrator user account because it can be an issue with the permissions.

Thanks,

Ratandeep Arora

A

adrianm55396756

Participant

Running as ADMIN and running off desktop solves error 48 for me

Same here, moving to desktop from the downloads folder was helping too

Alhall

Inspiring

Re: Premiere Pro is downloading now... Not moving just hanging hey try the download from here I got an error like that when trying to install from the page. Then for some reason I download this and it worked.

W

web4pro1Author

Inspiring

Not working :-(

W

web4pro1Author

Inspiring

This is all I can get. There is no other file modified under the "installer" directory.

06/27/14 08:23:54:161 | [INFO] | | ASU | OPM | OPM | | | 15316 | Build Version - 8.0.0.19

06/27/14 08:23:54:161 | [INFO] | | ASU | OPM | OPM | | | 15316 | Logging Level verbosity Set to 4

06/27/14 08:23:55:355 | [INFO] | | ASU | OPM | OPM | | | 15316 | Schema version and schema compatibility version are same or greater than current

06/27/14 08:23:55:364 | [INFO] | | ASU | OPM | OPM | | | 15316 | Successfully opened opm session, db location:C:\Users\Anthony Goret\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef

06/27/14 08:23:55:364 | [INFO] | | ASU | OPM | OPM | | | 15316 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

06/27/14 08:23:55:364 | [INFO] | | ASU | OPM | OPM | | | 15316 | No Record found for the input fields in opm_getValueForKey

06/27/14 08:23:55:364 | [INFO] | | ASU | OPM | OPM | | | 15316 | Released OPM refrence successfully in opm_freeLibRef

Ratandeep Arora

Participating Frequently

Hi Web4pro1,

You can follow the link: http://www.adobe.com/downloads/other-downloads.html and download Adobe Application Manager. It will update at the first launch as the required Creative Cloud desktop application.

Let us know for further query.

Thanks,

Ratandeep Arora

Jeffrey_A_Wright

Community Manager

Web4pro1 can you please post a screen shot of the error you are experiencing? You can find more details on how to post a screen shot at FAQ: How do I capture and post a screen shot or video?.