• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Creative Cloud app vanishes when installed

New Here ,
May 25, 2023 May 25, 2023

Copy link to clipboard

Copied

Hi,

I recently attempted to download the Creative Cloud app for my MacBook Pro 2021. Everything seems to be going fine, but when the installation reaches 100%, the program crashes abruptly, and nothing ends up being installed. This issue has persisted for several days now.

 

I've already tried downloading the installer using Chrome instead of Safari, updating my software, and restarting my computer. However, I haven't been able to identify the root cause of the problem. Any advice or suggestions regarding the issue and its resolution would be greatly appreciated.

 

Thank you in advance for your assistance!

TOPICS
Creative Cloud , Installation

Views

426

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 25, 2023 May 25, 2023

assuming nothing cc is installed:


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 1

...

Votes

Translate

Translate
Community Expert ,
May 25, 2023 May 25, 2023

Copy link to clipboard

Copied

assuming nothing cc is installed:


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 06, 2023 Jun 06, 2023

Copy link to clipboard

Copied

kglad, thank you so much! Everything is working just fine now!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 06, 2023 Jun 06, 2023

Copy link to clipboard

Copied

LATEST

you're welcome, and thank you for the feedback.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 25, 2023 May 25, 2023

Copy link to clipboard

Copied

Rosska, sorry you cannot use your Adobe applications on your new MacBook Pro. Did you transfer any applications or files to the computer? Please see https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html for essential instructions for migrating successfully to a computer using Apple's Silicon processors.

 

The suggestions offered by Kglad should help correct any files transferred to the computer and causing the current failures. We look forward to your update on this public discussion.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 06, 2023 Jun 06, 2023

Copy link to clipboard

Copied

Hi Jeff, thank you for your assistance. I actually managed to install the apps just fine, following kglad's instructions.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 06, 2023 Jun 06, 2023

Copy link to clipboard

Copied

Excellent, Rossska; thank you for the update!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines