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Creative cloud app 'Waiting'

New Here ,
Apr 03, 2022 Apr 03, 2022

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The Creative cloud app (v5.6.5.58) ends up 'Wainting..' when I Update, Remove or Install any of the apps. Does anyone know what to do?
I am on macOS 12.1 with Apple silicon. Thx!

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Creative Cloud , Installation

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correct answers 1 Correct answer

New Here , Apr 05, 2022 Apr 05, 2022

In the end it started working again after a restart of the system.

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Community Expert ,
Apr 03, 2022 Apr 03, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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New Here ,
May 16, 2022 May 16, 2022

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Thanks for this suggestion. I don't know what you mean by "reset the cc desktop app". Can you give step by step instructions, please? 

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Community Expert ,
May 18, 2022 May 18, 2022

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LATEST

again, 

 

to reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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New Here ,
Apr 04, 2022 Apr 04, 2022

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i hope this will work i am trying to do this.

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Community Expert ,
Apr 04, 2022 Apr 04, 2022

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it should take less than 1 minute to reset and then less than 5 minutes to decide if the cc app is working correctly, or not.

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New Here ,
Apr 05, 2022 Apr 05, 2022

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In the end it started working again after a restart of the system.

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Community Expert ,
Apr 05, 2022 Apr 05, 2022

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good to hear that!

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