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TJSidhu89
TJSidhu89
Participant
May 28, 2019
Question

Creative Cloud Application, Freezing other applications

  • May 28, 2019
  • 2 replies
  • 1016 views

I seem to be having an issue where the Adobe app is freezing my chrome browser and my Microsoft Office 365 applications.

I have AMD Ryzen 5 2400G CPU, 16GB Ram and SSD.  OS: Windows 10

I have to end the process on the Adobe cloud app and all my other apps start working again. It takes 5 mins for my system to settle if I leave it.

I only have instaled AI, PS, Acrobat Reader & After Effects installed.


Looking at the task manager, my ram is fine, but CPU spikes and HDD Hits 100%

    This topic has been closed for replies.

    2 replies

    C
    cbialk
    Inspiring
    May 28, 2019

    Hi TJSidhu89,

    Did you upgrade Windows to the May 1903 update? I experienced similar behavior and posted here: Windows 1903 May Update.

    For me, it was syncing Typekit/Adobe fonts that caused the freeze. Everything worked better when I minimized the number of fonts synced. Everything worked perfectly when I disabled font sync entirely. (Not great, I know.) Font syncing seems extremely slow on 1903, and it freezes Windows until it's finished.

      TJSidhu89
      TJSidhu89Author
      Participant
      May 29, 2019

      Hi cbialk

      I seem to be having the same issue, if I search for a font the whole system locks up. I'm going to try removing some of them

      My pc at home is up to date also my work pc is on 1803. same issue on both.

      0
      02GEEK
      Participating Frequently
      May 28, 2019

      take a look at this

      Creative Cloud 2018 Crashing/Freezing Programs...Can't Open Lightroom

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