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cosheaowl
cosheaowl
Participant
January 28, 2016
Answered

Creative Cloud apps stuck on login loop

  • January 28, 2016
  • 2 replies
  • 59448 views

I am logged in as the admin on OSX 10.11.3 CC version 3.4.3.189, but can no longer use the apps as its asks me to login on a loop, as described here

https://helpx.adobe.com/creative-cloud/kb/signed-out-sign-in-required-error-248.html

Adobe Application Manager opens and says sign in required (terms and conditions for trial software), clicked sign in

please wait a moment message

screen thank you, creative cloud will no be licensed for , click continue, application manager closes, photoshop icon appears for split second in toolbar and goes back to application manager asking me to sign in.

I've tried opening Photoshop from the CC launcher in the toolbar, and also from the Applications directory.

I've tried deleted opm.db inside /library/application support/adobe/oobe/ restarted, same issue.

I've also tried quitting these activites before deleting the opm file

https://forums.adobe.com/message/7647093#7647093

Tried setting the permissions on the Adobe folder inside Application Support to Read & Write for everyone, including sub files.

I enabled the root account, logged in, uninstalled all Adobe programs and used Creative Cloud Cleaner tool to wipe everything away. I also used CleanMyMac 3 to delete anything else Adobe related.

As the root user I downloaded Creative Cloud again, went to open Photoshop and still have the same login loop.

I have wasted many hours on this and I'm unable to use the software any more, so this is having an impact on my ability to work.

If anyone has any suggestions I'd love to hear them.

I feel like its an Adobe server side issue, as I've done everything I can my end, the problem started happening when I made a change to my subscription.

My support case number is 0187454998

Thanks

This topic has been closed for replies.
Correct answer Kanikas

I have tried to call adobe but the message tells me the phone number is incorrect. Im rather frustrated with whats happening with creative cloud


Hi Charmaine,

Sorry for a late response.

Please use this link to Contact Customer Care.

Thanks

Kanika

2 replies

W
wiesjek80597793
Participant
February 18, 2018

In my case it turned out I had a few entries in my hosts file that were probably the cause, like:

# 127.0.0.1 practivate.adobe.com

# 127.0.0.1 adobeereg.com

# 127.0.0.1 activate.adobe.com

# 127.0.0.1 activate-sea.adobe.com

# 127.0.0.1 wwis-dubc1-vip60.adobe.com

# 127.0.0.1 activate-sjc0.adobe.com

I don't know how these entries ended up here, this machine has never run pirated software, but does have an adblocker installed, but that should never be able to edit my hosts file. Anyway, the lines have to go.

(for mac users: open a hosts file by opening a terminal window and typing:

sudo nano /etc/hosts

(you will have to enter your password here)

Comment the possibly offending lines with a hashtag (like above) and save by pressing ctrl-X and choosing Y(es)

dustnb50220895
dustnb50220895
Participant
November 19, 2019

I just got through this issue.  I tried reinstalling, deleting, and updating the /etc files as mentioned, elsewhere.. I did that for both global /etc and also in my users /etc directory.

 

Hosts file was not an issue.

 

Finally, I created a new user on my Mac, logged in as that user, and was finally able to get past the perpetual login issue.  And now, I can also go back with my regular user and login.

 

I only had this issue with Adobe XD.  For some reason Photoshop was never an issue.

 

 

puneeta23771395
Community Manager
puneeta23771395Community Manager
Community Manager
January 28, 2016

Hi Chris,

Thank you for all the information. I will check the case details and will revert to you within next 24 hours.

puneeta23771395
Community Manager
puneeta23771395Community Manager
Community Manager
January 29, 2016

Hi,

I checked the case details and your account details too. IT seems to be a technical issue at your end due to which you are getting this sign in loop.

Please try to sign out of creative cloud app and sign in again and see if it works. If it still not work please try following troubleshooting steps.

1) Close all adobe related processes in activity monitor (Creative cloud, Core sync, CC library, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)

2) Navigate to following locations and assign the current user full permissions to adobe folders. To navigate open finder and then click go from menu bar at then click goto.. type /Library/application support/   and click go.

3) To assign the permission right click on adobe folder and click Get info.. A property window will open. Then click on lock symbol to enable editing. Then click + sign to add your username. Then change read only to read and write. Then click gear symbol at the bottom and click apply to enclosed items and click ok.. Proceed to next step then.

3) Navigate to following location /Library/application support/adobe and rename Slstore to slstore.old and slcache to slcache.old .

4) Navigate to ~/Library/application support /adobe/oobe and delete opm.db

5)Navigate to /etc and open hosts file. Check if it has adobe entries . If no its fine, if yes replace the hosts file with a new hosts file with no adobe entries

6) Launch cc app and it should work fine

    OneratDylan
    OneratDylan
    Participant
    February 4, 2018

    If you have problem with endless "Sign in" loop or "Validating software license" loop or if the message "Please wait for a moment" doesn't disappear after 10 minutes check following steps.

    On Windows delete or rename following folders

    C:\Users\[your user name]\AppData\Local\Adobe\OOBE

    C:\Program Files (x86)\Common Files\Adobe\SLCache

    C:\ProgramData\Adobe\SLStore

    Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and clicks Sign in.

    On Mac delete or rename following folders

    ~/Library/Application Support/Adobe/OOBE   (in user Library folder)

    /Library/Application Support/Adobe/SLCache  (in main Library folder)

    /Library/Application Support/Adobe/SLStore

    Then launch any CC application and Sign in.


    Why was everything else for mac.... so dumb staff should answer for both systems

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