Creative Cloud apps won't install

[jamig53975198]

EXTREMELY frustrated and angry!!!! I have signed up and am paying for my adobe programs, yet my apps wont install on my laptop because of Adobe Servers. And of course, adobe doesn't offer a phone number for me to call and speak to an actual person. I am PAYING!!! Adobe is obligated to provide the services I'm paying for, yet I have no way of getting in any real contact with them about the issues I'm having. It is ridiculous!

[Steve Werner]

I've moved this question to the appropriate forum, the one for installing the Creative Cloud.

[jamig53975198]

Creative Cloud has installed on my new laptop. But my apps will not install from

creative cloud.

[jamig53975198]

I need this fixed now!!! This is ridiculous! Every time I try to install my apps through Creative cloud, I get an error message saying the installation failed because it couldn't access Adobe Servers. I uninstalled my creative cloud to reinstall it and see if that helped me with installing the apps I need. But nope!! Now I can't reinstall Creative Cloud because anything with "adobe.com" in the link is not accessible!! I can literally go anywhere else on the internet except adobe.com!! It's been 2 days and I have things to work on!!

[jamig53975198]

I'm literally having to do these replies through my phone. It's very frustrating that there is no customer service phone number for every customer to be able to contact.

[Jeffrey_A_Wright]

Jamie53975198 I am sorry that you are facing difficulties contacting our servers.  It is likely the same connection failure is also preventing you from contacting our support team directly at Contact Customer Care .

For details on how to resolve the current connection failure see Resolve connection errors with Adobe Creative Cloud and Creative Suite applications​.  If you have any questions regarding the steps listed in the document then please update the discussion.

[jamig53975198]

No, I have attempted to contact "Customer Care" and my message was moved here to this group! Is is ADOBE SERVERS!!!!! I cannot even connect to this thread discussion on my laptop because of adobe servers!! Luckily, I haven't closed this thread off of my phone, other wise I doubt I'd be able to half-a** "talk" to anyone at all!! This is beyond ridiculous!!!! I have looked up the issue I'm having and SEVERAL people have been having the same problem since 2014 with absolutely NO help or solutions provided by adobe. It just suddenly fixes itself for some people, and others have gone months without being able to install their programs. This is not okay!! Adobe servers should be accessible to all adobe customers at all times! And a REAL customer service phone number also needs to be provided for PAYING CUSTOMERS! This is infuriating!! I have work to do!

[Jeffrey_A_Wright · Accepted solution]

Jamie53975198 were you able to download and run the Limited Access repair tool?  If not then have you manually reviewed the host file to verify their are no entries for Adobe?

I understand that this can be frustrating if you do have any questions regarding any of the steps listed in Resolve connection errors with Adobe Creative Cloud and Creative Suite applications.​ then please update this discussion.