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JerGuy23272222
Participant
August 1, 2013
Answered

Creative Cloud - BUG Changing Installation Directory for Apps

  • August 1, 2013
  • 12 replies
  • 51761 views

I searched and could only find this similar post here

http://forums.adobe.com/message/5498967#5498967

Which stated the issue I am experiencing.  In the preferences of the creative cloud desktop program I changed the installation directory to D drive because I have my main hard drive partitioned and the programs would take up too much space on C.  Regardless of the change in preferences the applications were still installing to my C drive.  I tried restarting and reinstalling and nothing seemed to work. 

Finally I decided to reallocate my D partition back to C, I have yet to complete this because I am waiting for all the data on D to be transferred to an external drive so I can recombine it to C without losing data ( I don't know if this is necessary, I haven't recombined partitions in the operating system before, but just to be safe)

ANYWAY

As I am waiting for the transfer (Over 120gbs takes a while)  I changed the installation directory in the Creative Cloud preferences back to C and went ahead and installed the program I was trying to prior to all this.  Guess What?  It installed to my D drive!!!

This isn't a serious bug for me, just incredibly annoying and causing a lot of extra work on my part just to install the program I wanted.  However for someone who requires a different directory to install to and cannot rearrange their computer to accommodate this bug I could see it being more serious.  Has anyone else had this issue and did you find a solution?  Thanks.

P.S. Adobe you rock, I hope your other CC programs don't feel rushed for release like your installer does

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    My next question is: What happens with updates? I can imagine they will update to C drive, and is that going to cause problems down the track?


    Thanks for the update Julie.  From the case details it appears you were able to install the applications to the custom location on the D: drive.  Shared resources and temporary installation files will continue to be contained on the C: drive.  Please maintain sufficient disk space on your drive to allow the installation of any required updates.  In general I would recommend at least having double the amount of free space on your system drive to the amount of physical RAM you have installed on the computer.

    You can find system requirements for the different Adobe applications, and an indication of the disk space required for installation, at System requirements | Creative Cloud.

    12 replies

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    R
    rdelaat
    Participating Frequently
    June 4, 2014

    I agree- I use dropbox, Onedrive, AmazonS3, Google -  all allow you to determine where to have the data stored.

    Definitely not on my SSD drive. Some projects have a Gb of files.

    I do hope Adobe gets on par with the industry standards for cloud solutions.

    I guess I have to use the competition, since the cloud service is pretty useless in this way.

    Kind regards

    Richard

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      August 2, 2013

      JerGuy the Creative Cloud application will always need to be installed to the C drive or whatever drive contains the operating system.  The majority of the Adobe Creative Cloud applications should support a customized install location.  There will always need to be shared components though installed on the C drive.

        T
        TRobBrown
        Participant
        April 15, 2014

        Sorry, but my SSD C Drive only has enough room for my OS. I install EVERYTHING to my 3TB F Drive. I NEVER have an issue with other software.

        After just installing a couple of the Adobe programs from the Cloud, I have less than 300 MB -- yes MB -- of space available and I do not have hardly any of them installed. Lightroom is NOT the only program that is causing this problem. I have the install directory set to F:\Program Files(x86)\Adobe -- under Windows 7 Pro.

        What a waste of $200. I want my money back. I will just keep using my Master Collection CS5, which installed properly to my F drive.

        In a day and age when many PC users are using limited space SSDs for boot drives, why in the HECK would you require drive C installation? That is an extremely poor business and unwise programming decision to require such a thing. I am not pleased (longtime Photoshop user -- started with 2.5 (pre-CS days)).

          M
          MikeJT1986
          Participant
          June 4, 2014

          Was going to subscribe to CC for 12 months but after finding how restrictive the installer is, decided not to for the exact reasons you've just stated.

          I'm not going out to buy a bigger SSD because one program forces itself to be installed on my boot drive.

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