Creative Cloud - BUG Changing Installation Directory for Apps

[JerGuy23272222]

I searched and could only find this similar post here

http://forums.adobe.com/message/5498967#5498967

Which stated the issue I am experiencing.  In the preferences of the creative cloud desktop program I changed the installation directory to D drive because I have my main hard drive partitioned and the programs would take up too much space on C.  Regardless of the change in preferences the applications were still installing to my C drive.  I tried restarting and reinstalling and nothing seemed to work. 

Finally I decided to reallocate my D partition back to C, I have yet to complete this because I am waiting for all the data on D to be transferred to an external drive so I can recombine it to C without losing data ( I don't know if this is necessary, I haven't recombined partitions in the operating system before, but just to be safe)

ANYWAY

As I am waiting for the transfer (Over 120gbs takes a while)  I changed the installation directory in the Creative Cloud preferences back to C and went ahead and installed the program I was trying to prior to all this.  Guess What?  It installed to my D drive!!!

This isn't a serious bug for me, just incredibly annoying and causing a lot of extra work on my part just to install the program I wanted.  However for someone who requires a different directory to install to and cannot rearrange their computer to accommodate this bug I could see it being more serious.  Has anyone else had this issue and did you find a solution?  Thanks.

P.S. Adobe you rock, I hope your other CC programs don't feel rushed for release like your installer does

[Jeffrey_A_Wright]

JerGuy the Creative Cloud application will always need to be installed to the C drive or whatever drive contains the operating system.  The majority of the Adobe Creative Cloud applications should support a customized install location.  There will always need to be shared components though installed on the C drive.

[AMalonjao]

Wow thank you Jerguy, i was having the same problem!
I am very frustrated with Creative cloud for windows8 and I would expect much more coming from Adobe. It is very upsetting to be forced to install Creative Cloud on the C: drive when probably almost everyone with an SSD is limited on the OS partition. 
Then as if that wasn't enough, everytime I switched the install location away from the C: drive for any other program, it would still try to install every program on the C: drive regardless of the Install Location (set to E:\adobe) in settings.
So after Speding the whole day messing around with GPT Partitions trying to merge them and losing out on potential work, just when i was going to give up and just install on C:, it installs it to my E: location.
Thumbs down to Creative Cloud

[bwalwork]

I'm having this problem too.

I have several 3TB drives on my system, but my C: drive is a 128 GB SSD without enough space left for the Adobe applications. I have a second SSD, 128 GB D: drive, dedicated for Photoshop and Lightroom cache. There's lots of space, but in the wrong places for the applications to install!

What are my options?

[Jeffrey_A_Wright]

Krowlaw I just recently responded to a related discussion at http://forums.adobe.com/message/5693696#5693696.

[TRobBrown]

Sorry, but my SSD C Drive only has enough room for my OS. I install EVERYTHING to my 3TB F Drive. I NEVER have an issue with other software.

After just installing a couple of the Adobe programs from the Cloud, I have less than 300 MB -- yes MB -- of space available and I do not have hardly any of them installed. Lightroom is NOT the only program that is causing this problem. I have the install directory set to F:\Program Files(x86)\Adobe -- under Windows 7 Pro.

What a waste of $200. I want my money back. I will just keep using my Master Collection CS5, which installed properly to my F drive.

In a day and age when many PC users are using limited space SSDs for boot drives, why in the HECK would you require drive C installation? That is an extremely poor business and unwise programming decision to require such a thing. I am not pleased (longtime Photoshop user -- started with 2.5 (pre-CS days)).

[MikeJT1986]

Was going to subscribe to CC for 12 months but after finding how restrictive the installer is, decided not to for the exact reasons you've just stated.

I'm not going out to buy a bigger SSD because one program forces itself to be installed on my boot drive.

[bennyboy505]

I Know man this sucks i only got a 60GB ssd a a 1tb hard drive

[solk36824058]

Hi - is this still not fixed? This is ridiculous... I have a 20GB SSD with limited storage as my OS drive.

Please fix!

[WhatthefrakAdobe_]

Just avoid for a moment the fact that, even changing preference settings in Creative Cloud Application, Apps will *always* be installed in directory C (Windows 7 pro SP1) no matter what, not to mention the fact that the installation process can't be controlled at all by the user (also forcing some kind of unknown noisy complete take-over of the whole system before the process is done), what you state is just ridiculous.

In order to use your software am I forced to change drives due to lack of memory only to be kicked out of control on my machine? I strongly advice you to submit some kind of ticket to the proper office, and I'll be grateful if you'll do it before getting money from me. This can't be a serious option on Windows' OS, even though Mac's OS works this way.

Thank you in advance, I'll try to figure a way out for the moment. No help can be found in this place.

[Jeffrey_A_Wright]

Whatyhefrakadobe thank you for the feedback.  Unless we radically change the nature of how shared resources are utilized within applications there will continue to be a need for installation space on the primary drive containing the operating system.  This change would have to be implemented by every Adobe Creative application team as they make calls to these shared resources.

When making estimations for the partition, which will contain your operating system, please also include space for the applications and the required temporary disk space utilized by the operating system for day to day functions.  You can find the system requirements for the Adobe Creative applications included with a Creative Cloud Membership at System requirements | Creative Cloud.

Continued enhancements continue to be made to support the custom installation process.  I would also recommend reviewing Creative Cloud Help | Creative Cloud app for desktop | Release Notes which is maintained with the latest updates which have been made to the Creative Cloud Desktop application.

[digitalight82]

You believe, Jeff, that by moving the comments you have me handled. I'll tell you a little story. it is you lack of giving a damn about

legacy customers like myself that will help take you down and then you will be looking for another job soon. Adobe cant survive with this type

of customer no service. I have been with adobe more than 30 years and given tens of thousands of dollars for software licenses, I was the first ever

adobe certified training provider in central Texas, and I was a leading product expert for adobe to very wealthy upper class adobe clientele for over 12

years.  Your response of "you cant cancel" is the problem with new and inexperienced representatives that have no idea of the meaning of "take care of the customer,

and they will take care of adobe."

We will see if you have ANY loyalty to an OVER 30 years adobe customer (me) when you demand payout for the remaining 5 months of the subscription. I'm betting you will just send the bill to collections for non payment. If so, you WILL be sued for non service and non delivery of product. And yes, I am ready to spend over 10 grand on a suit vs adobe because of how you have treated me. The point is I know that I am not alone, and that's sad.

[rdelaat]

I agree- I use dropbox, Onedrive, AmazonS3, Google -  all allow you to determine where to have the data stored.

Definitely not on my SSD drive. Some projects have a Gb of files.

I do hope Adobe gets on par with the industry standards for cloud solutions.

I guess I have to use the competition, since the cloud service is pretty useless in this way.

Kind regards

Richard

[Tingkaerr]

Almost a WHOLE YEAR LATER this problem has still not been fixed.... When will we see the much needed patch/update that will fix this problem???

[John_Notion]

Same problem here.  Incredibly annoying.  "My scratch disk is full", and all I've got on it are Windows and Adobe products.

Can we at least get a "We're working on it," from you, Adobe?  Poor show, so far.

[Jeffrey_A_Wright]

John Notion which specific applications are you trying to install to a custom location?  Please be aware you will need sufficient space in your temporary directory to download and install the files.  It will also be necessary for the shared resources to be installed on the same drive which contains your operating system.

[John_Notion]

Hello Jeff,

Thanks for getting back to me.  Strangely, Photoshop and Lightroom insisted on being installed on my C drive in this last round, whereas in the same installation, Bridge and Illustrator went to my F drive, as instructed.  In the case of either drive, there is ample free space.

-John

[Jeffrey_A_Wright]

John Notion I would recommend reviewing the discussion referenced in message #4 as it discusses why you are unable to customize the location for Photoshop Lightroom.

Are you installing Photoshop CC 2014 or Photoshop CC?  Also what version of Windows are you using?

[Tigersan]

WHY? Why are shared resources required to be on C drive? why cant they be in the program directory? for chissakes?

Goddamn, im on a trip in europe now and i have to do my work on my laptop which also has a limited C space because

of SSD system drive... Are people at Adobe not seeing what their users want? Client is your master!!!  WE are paying

for this and we want our programs to be installed FULLY on different drives get that?

[Djask]

There is a workaround to this that works for me. Download the manual installer, and choose the custom install location there. After that, there were no problems for me, even with updates.

[davide445]

Djask where did you find the manual installer?

I'm trying to install AfterEffects CC 2014 and got the same problem: have a 240GB SSD D drive dedicated for video/3D apps and CC is pushing me installing AE in the crowded C drive!

PS just for others you can find direct install here http://prodesigntools.com/adobe-cc-2014-direct-download-links.html

[garyv24350355]

Where is the manual installer located?

[heathornhawk]

Is this for real? I just built my own computer with setting up 3 drives and one solid state drive for scratch. My c: is limited as well since it's also and SSD. Is this something you guys will fix? I've been trying to install photoshop on my G: with no luck. I set the preferences correctly yet it still installs on my c:. Please let me know if there is something else I need to do.

[digitalight82]

ADOBE WILL TRY TO DELETE YOUR LEGACY APPS!!!!  Do NOT let them! They could put you out of business! Here is a tech support transcript, see for yourselves:

Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?

ADOBE CUSTOMER: I need to know that NONE of my legacy adobe apps will be affected. CS5 suite and CS6 products will NOT be affected is that right??????????????

info: Your chat transcript will be sent to dixxx.net at the end of your chat.

Vipin: It will be affected.

ADOBE CUSTOMER: WHOA! you are saying that my CS% and CS 6 apps will be hurt and not run correctly is that right?

Vipin: We need to remove all the Adobe apps installed on your computer.

Vipin: Is that okay.

Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?

ADOBE CUSTOMER: There is no way I give permission to delete CS5 creative suite, CS6 video production suite or hurt them in any way what so ever. I have THOUSANDS of dollars of plugins and other workfow products that depend on them. Sorry but my only recourse is to

ADOBE CUSTOMER: see if you have ANY loyalty to an OVER 30 years adobe customer (me) when you demand payout for the remaining 5 months of the subscription. I'm betting you will just send the bill to collections for non payment. If so, you WILL be sued for non service and non delivery of product. And yes, I am ready to spend over xxxx on a suit vs adobe because of how you have treated me. The point is I know that I am not alone, and that's sad.

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Then after TECH NO SUPPORT, CSRs try to 'handle' me:

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If you do decide to cancel, we can refund your subscription.

If you stay with the service, we can provide 2 free months as an apology for the technical difficulties. We cannot provide a free year.

Please let me know which you would like to do.

Thanks,

Britt

Like · Reply · 35 mins

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ADOBE CUSTOMER:You want me to stay with a service that provides no product? And has not provided me with a usable product since October of 2014? And now the word is out that you are raising subscription prices after the first year? Who do you think you are? You HURT peoples ability to earn a living! You cost us hours and days and months trying trying to fix your problems so we can move forward with your products? Who in the hell do you think you are? Tell you what, dont cancel a thing. A media blitz and maybe a subpoena to San Jose is the right move to protect peoples rights. Your company needs to learn a lesson in how to treat legacy customers. It seems no one has taught you that "if you take care of the customer, they will take care of adobe." Britt, care to guess how many dollars I have given adobe in almost 30 years?

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Adobe Creative Cloud Hi ADOBE CUSTOMER:

We value all our customers and would love to help resolve your issue. Would you like to arrange a callback with tech support? I can make sure the technician is a senior staff member that can offer more troubleshooting solutions. Let me know if you would like to schedule this, and what a suitable time would be.

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Thanks,

Britt

Like · Reply · 19 mins

Adobe Creative Cloud Regarding Creative Cloud prices, it is noted on the purchasing page that some subscriptions offer "promotional rates for the first year only." Our full subscription terms can be viewed here: https://www.adobe.com/misc/subscription_terms.html

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-Britt

Like · Reply · 18 mins

ADOBE CUSTOMER: You see, that is EXACTLY how you should take care of a customer. Tell them they are wrong and have it NOT RELATED to a simple request to FIX a company software PROBLEM. Tell your customers that after FOUR months of unusability of your product, DAYS of the customer trying to fix the company problem, that your solution is give them TWO months FREE then JACK the price up for them! You MUST have thousands of people in LINE to YOU to get this celebrated DEAL!

Like · Reply · 6 mins

ADOBE CUSTOMER: I have a hunch some adobe board members are going to have fun with your conversation and offer, Britt. I would hush up now before you have to look for a different job because I know you mean well BUT you have no experience or skills solving a client's issues and in fact, you are hurting adobe's future earnings.

Like · Reply · 2 mins

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Adobe Creative Cloud I apologize for the frustration regarding Adobe's pricing policy, Kee. Please let me know if you would like additional help troubleshooting the problem. We would love to locate the cause of the download issue and get this resolved for you.

Thanks,

Britt

Like · Reply · 7 mins

ADOBE CUSTOMER: The Russian cracked version of PS 2014 will have to do on another clients machine until you have a total new WORKING release. I'm tired of being your company's test pig, doing the boiler plate cleaner routines, and having the same failures. It's one thing to have broken software, but NOT acceptable to treat customers the way I have been treated, and then, be greedy on a remediation offer from you.

You say,"We value all our customers."  Again, clearly NO ONE from the BOD has taught you that if you take care of the customer, then the customer will take care of adobe.

You guys and gals have essentially asked for a fight, and a fight you shall have. good night.

[digitalight82]

Adobe replyto my same problem:

Can't cancel membership

created by Jeff A Wright in Adobe Creative Cloud - View the full discussion

BEWARE ADOBE WILL WANT TO CLEAN YOUR BOX OF ALL ADOBE apps to solve the problem:

My reply:

Your offer is NOT accepted. Your position in technical support is NOT the right team to handle my situation and does not have authority that US adobe management has when deciding how best to treat customer issues as mine. Other offers to make me go away have been made by adobe personnel IN THE US, and they are BETTER offers than yours! The only remediation I will accept is the following:

2015_0114

1) First I need a credit for $10.81 for months October, November, and December of 2014... and January of 2015.

2) Second I need my subscription extended at the SAME price for ONE year WHEN I START A NEW SUBSCRIPTION upon new releases of the photography CC bundle. The current one does NOT install correctly on a purpose built computer to handle Video and 3D processing with PS. I will not tolerate adobe and your tech support wanting to delete legacy products that go back to CS3 and newer that I depend on to pay my bills.

Your tech support was worthless in suggesting they wanted to CLEAN my ENTIRE box of ALL ADOBE products. The LEGACY Apps WORK, they are PAID FOR, and thousands of dollars of After Effects, Premiere, and medical scientific plugins for Photoshop would be invalid and not useful without the legacy installed products. I surely am NOT continuing or upgrading to CC for my production bundles after the way you have treated me and many of my clients now. Instead we are pursuing alternative solutions that are not adobe.

The forums are full of folks with the same install problems for CC 2014. That is one year free for the extreme hassle and loss of time productivity, travel expenses, and monies due to being forced to use my standalone PS CS6 products for core work and another copy of the CC PS for 3D work at another location with a different persons subscription for my clients jobs.

3)  There is no excuse for a product like PS to fail on extraction prior to install!

Finally, that fact that you have the gall to tell me to go for self help in forums, tells me you are uneducated about the install issues for CC and YOU sure do not have any regard or concerns for

my business. The same can now be said of me about adobe.

CF