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J
JerGuy23272222
Participant
August 1, 2013
Answered

Creative Cloud - BUG Changing Installation Directory for Apps

  • August 1, 2013
  • 12 replies
  • 51760 views

I searched and could only find this similar post here

http://forums.adobe.com/message/5498967#5498967

Which stated the issue I am experiencing.  In the preferences of the creative cloud desktop program I changed the installation directory to D drive because I have my main hard drive partitioned and the programs would take up too much space on C.  Regardless of the change in preferences the applications were still installing to my C drive.  I tried restarting and reinstalling and nothing seemed to work. 

Finally I decided to reallocate my D partition back to C, I have yet to complete this because I am waiting for all the data on D to be transferred to an external drive so I can recombine it to C without losing data ( I don't know if this is necessary, I haven't recombined partitions in the operating system before, but just to be safe)

ANYWAY

As I am waiting for the transfer (Over 120gbs takes a while)  I changed the installation directory in the Creative Cloud preferences back to C and went ahead and installed the program I was trying to prior to all this.  Guess What?  It installed to my D drive!!!

This isn't a serious bug for me, just incredibly annoying and causing a lot of extra work on my part just to install the program I wanted.  However for someone who requires a different directory to install to and cannot rearrange their computer to accommodate this bug I could see it being more serious.  Has anyone else had this issue and did you find a solution?  Thanks.

P.S. Adobe you rock, I hope your other CC programs don't feel rushed for release like your installer does

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    My next question is: What happens with updates? I can imagine they will update to C drive, and is that going to cause problems down the track?


    Thanks for the update Julie.  From the case details it appears you were able to install the applications to the custom location on the D: drive.  Shared resources and temporary installation files will continue to be contained on the C: drive.  Please maintain sufficient disk space on your drive to allow the installation of any required updates.  In general I would recommend at least having double the amount of free space on your system drive to the amount of physical RAM you have installed on the computer.

    You can find system requirements for the different Adobe applications, and an indication of the disk space required for installation, at System requirements | Creative Cloud.

    12 replies

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    R
    rdelaat
    Participating Frequently
    June 4, 2014

    I agree- I use dropbox, Onedrive, AmazonS3, Google -  all allow you to determine where to have the data stored.

    Definitely not on my SSD drive. Some projects have a Gb of files.

    I do hope Adobe gets on par with the industry standards for cloud solutions.

    I guess I have to use the competition, since the cloud service is pretty useless in this way.

    Kind regards

    Richard

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      August 2, 2013

      JerGuy the Creative Cloud application will always need to be installed to the C drive or whatever drive contains the operating system.  The majority of the Adobe Creative Cloud applications should support a customized install location.  There will always need to be shared components though installed on the C drive.

        W
        WhatthefrakAdobe_
        Participant
        January 8, 2015

        Just avoid for a moment the fact that, even changing preference settings in Creative Cloud Application, Apps will *always* be installed in directory C (Windows 7 pro SP1) no matter what, not to mention the fact that the installation process can't be controlled at all by the user (also forcing some kind of unknown noisy complete take-over of the whole system before the process is done), what you state is just ridiculous.


        In order to use your software am I forced to change drives due to lack of memory only to be kicked out of control on my machine? I strongly advice you to submit some kind of ticket to the proper office, and I'll be grateful if you'll do it before getting money from me. This can't be a serious option on Windows' OS, even though Mac's OS works this way.

        Thank you in advance, I'll try to figure a way out for the moment. No help can be found in this place.

          Jeffrey_A_Wright
          Community Manager
          Jeffrey_A_WrightCommunity Manager
          Community Manager
          January 9, 2015

          Whatyhefrakadobe thank you for the feedback.  Unless we radically change the nature of how shared resources are utilized within applications there will continue to be a need for installation space on the primary drive containing the operating system.  This change would have to be implemented by every Adobe Creative application team as they make calls to these shared resources.

          When making estimations for the partition, which will contain your operating system, please also include space for the applications and the required temporary disk space utilized by the operating system for day to day functions.  You can find the system requirements for the Adobe Creative applications included with a Creative Cloud Membership at System requirements | Creative Cloud.

          Continued enhancements continue to be made to support the custom installation process.  I would also recommend reviewing Creative Cloud Help | Creative Cloud app for desktop | Release Notes which is maintained with the latest updates which have been made to the Creative Cloud Desktop application.

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