Creative Cloud - BUG Changing Installation Directory for Apps

[JerGuy23272222]

I searched and could only find this similar post here

http://forums.adobe.com/message/5498967#5498967

Which stated the issue I am experiencing.  In the preferences of the creative cloud desktop program I changed the installation directory to D drive because I have my main hard drive partitioned and the programs would take up too much space on C.  Regardless of the change in preferences the applications were still installing to my C drive.  I tried restarting and reinstalling and nothing seemed to work. 

Finally I decided to reallocate my D partition back to C, I have yet to complete this because I am waiting for all the data on D to be transferred to an external drive so I can recombine it to C without losing data ( I don't know if this is necessary, I haven't recombined partitions in the operating system before, but just to be safe)

ANYWAY

As I am waiting for the transfer (Over 120gbs takes a while)  I changed the installation directory in the Creative Cloud preferences back to C and went ahead and installed the program I was trying to prior to all this.  Guess What?  It installed to my D drive!!!

This isn't a serious bug for me, just incredibly annoying and causing a lot of extra work on my part just to install the program I wanted.  However for someone who requires a different directory to install to and cannot rearrange their computer to accommodate this bug I could see it being more serious.  Has anyone else had this issue and did you find a solution?  Thanks.

P.S. Adobe you rock, I hope your other CC programs don't feel rushed for release like your installer does

[mrdigitalboy]

This has long been fixed.  You can change the directory location of your apps to a separate drives.  You can change the settings in the CC preference tab.  cheerz

[kt2656]

No, this is not resolved. I have been attempting to install CC for 2 days now on 64-bit Win7. My default programs dir is the D: drive. CC still insists on installing itself on C:, but it's totally botched with files on C: and at least some of its internal paths pointing to D:. Now I can't even uninstall it because it's completely confused and just crashes. Ditto that Cleaner tool that's supposed to fix all this - it cleans nothing. Re-downloading and running the install as Administrator doesn't make any difference. It's hosed and I can't figure out how to get rid of it.

Brilliant piece of programming, Adobe.

[Martyson2010]

Hello,

I had replied to this topic also and it got moved to here for an answer.

In another post: https://forums.adobe.com/message/8020286#8020286

I asked:

My new PC will have a small SSD (500GB drive) so I searched the internet to see if I can install Photoshop CC2015 (and other products) to another drive (not C drive)

I was told the install drive could be changed prior to installing Adobe Photoshop2015 CC.

e.g.,  Preferences, Apps, Install Location, Change .. navigate to the desired location and click Open.

So, does that mean just open a new drive letter ( like E) and Adobe will create the Adobe folder to install into

or do I have to set up my own named folder inside drive E prior to downloading/installing the Adobe product (to receive all Adobe products)?

Can you provide so insight so I do it correctly ?

[amyw44904643]

Hope this helps. I've just had a computer built to have PS operate from another drive (apart from c). When creative cloud downloaded to C drive without prompting and I read these forums I was very frustrated. After uninstalling Photoshop from my C drive, I wnt to 'chat' support and allowed remote access to my screen.. Here's what Adobe Support did:

Made a folder in D drive name Creative Cloud2. Went to the Creative Cloud app, and in preferences (little too icon drop down in RH corner) under install location, changed it from c drive to the d drive folder. Once that was moved, they then created a folder in D drive and named it Adobe CC apps. The downloads can now be allocated to this drive by choosing location in the same manner (tool, preferences, location, choose new apps folder in D drive.

Wow, that was so much easier than I thought.

I half expect there may be issues down the track with shared apps, but hopefully it will be smooth sailing.

I asked them to add this to the knowledge base, as there are so many queries and not enough answers!

Julie

[Jeffrey_A_Wright]

Julie do you have a case number from your interaction with our support team that I can reference?

[amyw44904643]

Hi Jeff,

The case no is 0187193514.

There are a couple of 'synced' files left on C drive, but the rest was shifted to D drive.

[amyw44904643]

Oh, and the process she used had a few more steps in it than the ones from the FAQ section of your website when describing how to change the location of the apps (here's that link):

Download and install Adobe Creative Cloud apps

Here's what was left in C drive after she finished the process of moving the Photoshop app to D drive:

[amyw44904643]

My next question is: What happens with updates? I can imagine they will update to C drive, and is that going to cause problems down the track?

[Jeffrey_A_Wright · Accepted solution]

Thanks for the update Julie.  From the case details it appears you were able to install the applications to the custom location on the D: drive.  Shared resources and temporary installation files will continue to be contained on the C: drive.  Please maintain sufficient disk space on your drive to allow the installation of any required updates.  In general I would recommend at least having double the amount of free space on your system drive to the amount of physical RAM you have installed on the computer.

You can find system requirements for the different Adobe applications, and an indication of the disk space required for installation, at System requirements | Creative Cloud.

[Ryfter1313]

If I tell a program to install to a different drive, it should do just that.  In the day of SSDs, hard drive space on C: has become a premium.  You really need to figure out how to cache your needed files into another directory. 

[Micael Carlsson]

It worked for me, I encountered the problem when I was trying to install Fuse CC (preview), I could not install Fuse on another drive than C, I got the error message that it was not enough space for Fuse on C although I

tried to install it on F?

So I thought this applied to all apps, however it seems that it is Fuse that requires you to install on C, I uninstalled and installed Premier Pro and After effects on F: drive with no problem. So I solved the problem with not enough

space on C by uninstall Premier pro and After effects and then install them on F:.

[solk36824058]

This didn't fix anything, though, it still dupe's the C: (SSD) storage, or mirrors it.

[gokmen]

1) I created a directory on my C Drive called c:\SdCard.

2) I opened Disk Manager in Windows – you can either do that by right-clicking on the bottom-left corner of your screen and selecting Disk Management. If you are on a tablet and have no mouse, you could alternately pull up that menu by clicking Winkey-X.

3) Right-click on your SD Card and click Change Drive Letter and Paths…

4) Click Add…

5) In the Add a new drive letter or path for X: (Where X is the drive letter represented by your SD Card) select the radio Mount in the following empty NTFS folder:.

6) Click Browse…and navigate to the directory that you created.  Click OK.

You should now be ready to proceed.  To be sure, right-click on your SD card again and click Change Drive Letter and Paths… Your window should look like this:

The SD Card has both a drive letter and the mount point on the C drive.  If this is what you see then you are ready to proceed.  Cancel out of this window and close the Disk Management console.

I started the CreativeCloud desktop app again and Preferences->Creative Cloud->Apps->Install Location C:\SD Card\.

VOILA

[Jaycethecoolguy]

Hey I tried this and nothing worked. It just went automatically to C: drive

[Jeffrey_A_Wright]

That is correct Jaycethecoolguy.  It is not possible to customize the installation location of the Creative Cloud Desktop application.  You can customize the installation location of the installed Adobe Creative applications.

[dawnrocksphotography]

I am really disappointed. I sub'd to cc. Bought some things that only work in cc. And Have 10gb left on my main SSD. I use my secondary for EVERYTHING. So now I have two useless products. Is this seriously not fixed yet? Has anyone recently figured this out?

[paintbrushNoob]

Is this a joke? What sort of professional software company doesn't allow you to specify what drive to store to???

[LoneRegister01]

I too am finding that Creative Cloud does not honor the installation directory setting.

I can imagine that MANY customers install their OS on a relatively small SSD drive, and then do everything else on other drives.  I'd like to see Adobe fix this soon please.