Creative Cloud client displays blank screen at all times

[Jeremy Fuller]

For the past few weeks, my Creative Cloud client on Windows 8.1 has displayed a blank screen when opened. There is literally nothing at all inside the window, so I can't download or update products, or access any menu. The only menu that does display is the gear icon, which lets me quit the client.

Does anyone have any information on how to correct this issue? Failing that, is there a way to reinstall the client?

[kglad · Accepted solution]

	Close the Creative Cloud application if it's running.
	Navigate to the OOBE folder.
	Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
	Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
	Rename the opm.db file to opm_old.db
	Launch Creative Cloud