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J
Jeremy Fuller
Participant
April 21, 2014
Answered

Creative Cloud client displays blank screen at all times

  • April 21, 2014
  • 1 reply
  • 253 views

For the past few weeks, my Creative Cloud client on Windows 8.1 has displayed a blank screen when opened. There is literally nothing at all inside the window, so I can't download or update products, or access any menu. The only menu that does display is the gear icon, which lets me quit the client.

Does anyone have any information on how to correct this issue? Failing that, is there a way to reinstall the client?

This topic has been closed for replies.
Correct answer kglad
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 21, 2014
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
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