Creative cloud crashing

[ekeaze]

Hello,

I have lot of troubles with Creative cloud. I have to reinstall it every time when my windows 10 boot up, because creative cloud does not work. I tryed everything, uninstall , reinstall, clean all adobe apps, but nothing help.

Can someone help ?

thank you

[kglad · Accepted solution]

suspend your antivirus

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

use the desktop app to install your cc programs/trials