Creative Cloud damaged, does not allow reinstall

Question

I get an error message that says that Creative Cloud is missing or damaged, and prompts to reinstall.

However, when I launch installation program, it says again "missing or damage, reinstall"
So it's an endless loop.

I tried to kill all Adobe instances from the task manager prior to launch reinstall, but no result

I have also tried to uninstall Creative Cloud from the Control panel, but says it can't be uninstalled because other programs depend on it.

I don't know what else to do, please help.

WIndows 10 64bit

Govardhan.V · Accepted Answer

If you still get error even after running Adobe Cleaner tool , you may try with below steps:

Uninstall Adobe Creative Cloud .

Disable Firewall Temporarily.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

John Waller · Answer

Try running the Cleaner toolUse the Adobe Creative Cloud Cleaner Tool to solve installation problems

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